JPMorgan: Even the largest bank doesn’t get a break when dealing with fraud

Security vs. bad actors: The quest to stay one step ahead in this cat-and-mouse game.

by SARA KHAIRI

Fraud was, is, and will continue to be very much a part of the financial services industry.

As FIs have refined an array of tools to comprehend and thwart fraud over time, there exists an interplay — fraudsters and their tactics evolving in parallel, mirroring the advancements made by banks and firms in their quest to stay one step ahead in this cat-and-mouse game.

In 2023 alone, fraud scams and bank fraud schemes totaled $485.6 billion in projected losses globally. The biggest emerging threat is real-time and digital payments fraud. As consumers want faster transactions, the risk of fraud goes up. With the ability to move money almost instantly, there’s a faster opportunity for scams and fraud, and money flowing to and from mule accounts.

EquiLend, the securities lending platform used by many of the largest brokers, fell victim to a cyberattack that disrupted some of its systems. The firm handles trillions of dollars in securities transactions monthly with board members from top-tier Wall Street banks like Morgan Stanley, BofA, Goldman Sachs, and JPMorgan among others. EquiLend stated that it’s actively collaborating with external cybersecurity firms and advisors to probe the attack and restore online services, which might span several days before normal services are fully reinstated. The full scope of the damage remains undetermined at this time. 

This also prompts the question that even with backing from legacy banks that have abundant resources and big tech budgets allocated to combat fraud, what missteps occurred, and how can FIs refine their strategies to better tackle scams? 


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JPMorgan is on board with Gen AI, but it’s calling the shots on its own terms

Unlike his stance on bitcoin, Jamie Dimon actively champions the use of AI in banking.

by SARA KHAIRI

Generative AI (Gen AI) stood out as one of the prominent trends in the previous year, extending its influence across various financial institutions. The trend is expected to segue in 2024 driven by the emergence of novel use cases. 

“In 2024 we expect Gen AI to gradually integrate into the operations and products of financial institutions and merchants globally,” Ken Moore, Chief Innovation Officer and Head of Foundry at Mastercard, told Tearsheet recently. “As challenges like data privacy, information accuracy, and bias are addressed, we anticipate that the range of use cases will expand to include more ambitious and public-facing deployments, like AI-driven financial advisors, conversational bankers, or travel co-pilots.”

While many FIs have integrated advanced AI solutions into their stacks to automate operations, the technology is still untapped at a deeper, internal level by many. This cautious approach stems from concerns about risks to data privacy and fears around the erosion of consumer trust. This is especially evident in the context of the largest US bank by assets, JPMorgan Chase, which is the poster child of taking a measured approach when venturing into unchartered territories.


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What does Citi’s pre-earnings financial disclosure suggest?

What’s the lowdown?

by SARA KHAIRI

Just a couple of days prior to reporting its fourth-quarter 2023 earnings, Citigroup issued a financial disclosure note.

Directed toward colleagues, Citi’s Chief Financial Officer, Mark Mason’s note fostered an air of anticipation regarding what lies ahead amid the challenges that the fourth-largest bank by assets has encountered in recent quarters.

Background: Wall Street banks were on a cost-cutting spree last year. Analogous to its peers, Citigroup took the same route, but there’s more to it. Citi’s last round of layoffs in September 2023 was a notch higher and came off the back of a major organizational shift spearheaded by CEO Jane Fraser. The overhaul involved the dissolution of major divisions, followed by some high-profile layoffs, leaving behind five main divisions: services, markets, banking, wealth management, and personal banking. 

While Fraser labeled these changes as requirements to simplify the bank structure and uplift shareholders’ sentiment, some view them as means to prove her mettle as the bank has stumbled on its goals in the last quarters, especially in investment banking. The bank also attracted analysts’ attention who felt a reverberation around the profit outlook for the Wall Street bank after it painted a grim picture with its second-quarter financial results.


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A dive into the pages of Tearsheet’s 10Q journal feat. tales from 2023

Revisiting narratives through the 10Q lens.

by SARA KHAIRI

2023 was a rough year for financial firms. But it was particularly tough for publicly listed companies that were subjected to investor skepticism, critical analyses, and the erratic trajectories of stocks in a turbulent market. Despite these challenges, there were glimpses of small wins as some stocks rebounded from losses, as financial firms reworked their strategies and unveiled expansive roadmaps for 2024.

Let’s take a look into both the trials and triumphs of some of the leading public companies over the past year and recent developments that have taken place.

Seeking solutions or attracting more problems?


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