From early glory to present challenges: The story of Bank of Hope

    Bank of Hope is building a unified network of banks through mergers — but is it enough?


    Last week, we delved into the story of East West Bank in Southern California, founded by Chinese Americans in 1973, and how it evolved into SoCal’s largest publicly traded bank. Not all SoCal-based minority-owned regional banks, however, share this success story. While some began with strong foundations, they now face challenging conditions, particularly those that have been heavily invested in commercial real estate loans. Bank of Hope, a Korean-owned regional bank based in LA and a subsidiary of Hope Bancorp, finds itself in a similar predicament.

    Genesis and the challenges encountered since

    Originally founded as Wilshire Bank by Korean immigrants in 1980, the institution merged with BBCN Bank in July 2016 and was rebranded as Bank of Hope, with Hope Bancorp as its parent company. Initially centered on the Korean American community, the bank gradually expanded its lending to include other immigrant groups, a shift that signaled its growth. This evolution transitioned the institution from a traditional community bank into a regional bank that now serves consumers, small businesses, and commercial and corporate clients.

    Mergers and acquisitions played a key role in the creation of Bank of Hope and remain central to its growth strategy. But its focus on commercial real estate loans has fueled much of its growth and expansion. Little did the bank know that the pandemic would have a major impact on its growth. The pandemic brought a sharp blow to small and mid-sized lenders, leaving the Bank of Hope burdened with a large number of problematic commercial real estate loans.


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    From Chinatown roots to SoCal’s focus: How East West Bank became SoCal’s largest publicly traded bank

      The tale of how a group of Asian Americans chose to defy the norms in 1973


      When mainstream banks fall short of serving minority communities or immigrants, these groups often face prolonged struggles, waiting for more inclusive solutions or settling for the bare minimum. But in 1973, a group of Asian Americans decided to challenge the status quo. They sought to address these unmet financial needs and took a decisive stand to change this reality.

      Some of the founding figures of the East West Bank management; Image via EWB LinkedIn

      Building a bank from the ground up was a formidable challenge for this minority group. To overcome obstacles, they sought support from friends and allies within the Italian American community to become part of the founding organization, as the government policies at the time did not acknowledge Asian Americans as bank founders.

      This is the story of how East West Bank came to be, evolving into the largest publicly traded bank headquartered in Southern California, the 36th largest bank in the US by assets, and the biggest minority depository institution in the country today.


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      Inside Alex Chriss’s first year leading PayPal

        It’s nearly been a year already — How is Chriss’s journey progressing?

         

        As fall approached last year, PayPal began a major transformation: a change in leadership. While CEO transitions are not uncommon, this one stood out for PayPal. Daniel Schulman, who had been steering the ship since 2014, was departing. Schulman’s tenure was marked by pivotal moments, including the company’s spin-off from eBay and its evolution into an independent, publicly traded entity. Under his leadership, PayPal redefined itself and expanded its global reach. His departure left considerable expectations for his successor, who would need to navigate not only the legacy of Schulman’s transformative years but also address the company’s challenges at the time, including its underperforming stock that had lost nearly 20% value year-to-date and dwindling active user numbers.

        On September 27, 2023, PayPal began a new chapter with Alex Chriss stepping into the CEO role.

        As the industry digitizes, PayPal’s board sought a leader with a blend of expertise in global payments and technology to drive the company’s growth. When Chriss, who was employed at Intuit, was appointed from a pool of nine candidates, the board expressed strong confidence in their choice. However, the broader industry and analysts had a relatively tepid response, reflecting a cautious curiosity about how Chriss would steer PayPal into its next phase

        A year into his tenure, we take a look at Chriss’s journey at PayPal through key events.


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        Is KeyBank the missing link in Scotiabank’s US market expansion strategy?

          What happens when the 18th-largest US bank offloads some of its stake to Canada’s third-biggest bank


          When SVB went under last year, it sent shockwaves through the US financial services industry, impacting every player in some way. Regional banks, however, were hit the hardest.

          As soon as SVB’s troubles surfaced, regional bank stocks tumbled and have lagged behind the broader US equity market ever since. A year on, the landscape for small banks hasn’t changed much. They are still grappling with declining net interest income, and compelled to offer higher rates to depositors even as borrower demand remains sluggish. Even KeyBank, positioned 18th among US banks with assets of about $185.23 billion, found itself on the losing end of last year’s financial turmoil.

          Despite the challenges at home, the situation has become a gateway for international players seeking to expand in the competitive US market. Scotiabank, Canada’s third-largest bank with around $1.2 trillion in assets, is among those capitalizing on the opportunity.

          The deal

          Earlier this month, Scotiabank agreed to a $2.8 billion investment in KeyCorp, the holding company for KeyBank. Scotiabank plans to buy 14.9% of KeyCorp or about 163 million shares of KeyCorp’s common stock in two installments: an initial $800 million investment and a further $2 billion, subject to the Federal Reserve’s approval.

          The initial installment is expected to close by the end of Scotiabank’s fiscal fourth quarter in October, with the remaining amount to be finalized in fiscal 2025.

          Both sides walk away with something


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          Payoneer, Robinhood, MoneyLion: Q2 highlights & what’s next on their radar?

            What are publicly-listed non-bank firms currently focused on?

             

            This week, we delve into the recent earnings and future direction of some of the non-bank companies currently in the spotlight.

            1. Payoneer’s Q2 and the key buyout of Skuad

            In its recent Q2 earnings update, Payoneer reported a 16% YoY increase in revenue to $239.5 million. The company experienced its sixth straight quarter of volume growth, up 22% YoY to $18.7 billion. B2B volume grew by 40% YoY, leading to an increase in the SMB take rate.

            On the same day, Payoneer announced its key acquisition of the Singapore-based payroll and HR platform Skuad for $61 million in cash, with up to $20 million more in future payments, combining cash and equity, contingent on meeting specific performance and tenure milestones.

            This acquisition aims to enhance Payoneer’s role as a business-grade financial stack for small and medium-sized enterprises (SMBs) operating internationally, tapping into global opportunities by exporting goods and services across borders.

            Skuad will become a new addition to Payoneer’s product suite, integrating payroll and contractor management services. This will facilitate global talent access, international hiring, and cross-border payment automation for Payoneer’s customers.

            According to Payoneer CEO John Caplan, the acquisition of Skuad is a strategic move that aligns with Payoneer’s product vision.

            “Our acquisition of Skuad will extend our existing product set and represents Payoneer taking another step toward offering a comprehensive, integrated financial stack for SMBs,” Caplan told me


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            The changing tides in the Gen Z-traditional FI relationship

              Legacy banks are stepping out of their comfort zones to co-exist with non-banks and win over Gen Z

              Lit, sick, gucci — how do traditional banks measure up in Gen Z lingo? Likely, they’re not even a contender among these words that scream cool and trendy. With the rise of new-age, youth-centric non-bank financial firms, traditional banks might find themselves at the end of the line.

              It’s not that banks are oblivious, but their longstanding focus on security, slow-moving steps, regulations, and compliance tends to saddle them with a serious and boring image in the eyes of Gen Z.

              Banks are now implementing tangible actions to adapt and stay competitive with the largest generation, who are currently their customers and also the talent of tomorrow. Growth begins where comfort ends — keeping this in mind, banks are overhauling their strategies related to employment, internal policies, and marketing. However, when it comes to products and services, some are opting for strategic partnerships. 

              We explore each of these areas to see how some banks are approaching things differently, and, in a few cases, even diverge from the norm and conventional routes.

              1. The most unusual fusion of traditional banks and TikTok


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              The rise and stall of technological innovation among Wall Street banks

                Some have made it past the initial hurdle, while others remain bogged down by the entry exam

                Fintechs typically outshine banks in terms of personalization and marketing, but their technological progress is where they truly lead. However, as the industry shifts toward digital, traditional banks are compelled to prioritize technology to remain competitive against fintechs, non-bank firms, and payment companies.

                Deploying new software and modern tools reflects a bank’s readiness to adapt and compete. Yet, without overhauling legacy tech, adequate adapting, or well-trained staff, the shift alone won’t be sufficient and the transition may fall short.

                It’s important to note that transitioning from legacy technology — known for its security but lacking in flexibility and speed — to modern tech infrastructure is no easy feat for incumbent banks and it might be years before these investments and transformations show tangible results. However, we’re starting to see a few banks take their first steps in this direction.

                JPMorgan is one of the traditional incumbent banks showing signs of progress and leading the way in effective tech transformation in emerging areas.

                In discussing the evolving generative technology within the banking sector, what began with several big banks including JPM banning employees from using consumer AI chatbots like ChatGPT in early 2023 is now a whole new ballgame.

                Once cautious and threatened by GenAI when OpenAI’s ChatGPT hit the scene in 2022, banks are now building or collaborating on this technology, seeking to leverage its capabilities to improve their operational efficiency.

                Build: JPMorgan’s ChatGPT-inspired “LLM Suite”

                JPMorgan Chase has launched a generative artificial intelligence product for its employees, capable of performing tasks typically done by research analysts, such as writing, idea generation, and document summarization using third-party models.

                The bank’s asset and wealth management division now has access to this large language model platform, dubbed LLM Suite, which is JPMorgan’s in-house equivalent of OpenAI’s ChatGPT.

                According to an internal memo, employees can “Think of LLM Suite as a research analyst that can offer information, solutions, and advice on a topic.” 

                JPMorgan began introducing LLM Suite to various parts of the bank earlier this year, reaching about 50,000 employees. This rollout represents one of Wall Street’s largest applications of LLMs. As JPMorgan integrates LLM Suite into its existing systems, the specific challenges faced by the tech model remain unknown, particularly in comparison to issues encountered by other AI models.

                “There’s not going to be a single LLM that will be all things to all people, even in a single organization. Every use case might have its own specific, custom LLM, a situation that will create its own infrastructure issues,” said Steve Flinter, Engineer of AI and Quantum Computing at Mastercard.


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                How MoneyLion’s first CRO plans to ignite a revenue boost

                  What key areas will Jon Kaplan target to increase sales and revenue?

                  The sting of rising interest rates is being felt by even the most high-flying fintech players, with funding becoming scarcer and valuations lowering than before. Despite a general rise in venture funding, fintech investment dropped 16% quarter-over-quarter to $7.3 billion in Q1’24, though deal activity increased.

                  Founders and CEOs are exploring various strategies to sustain and increase revenues, prompting them to invest in top-tier talent. In a firm’s hierarchy, the Chief Financial Officer [CFO] and Chief Revenue Officer [CRO] are pivotal C-suite roles in dealing with financial metrics. While a CFO is a staple in any organization, not all fintechs employ a CRO. Research shows, however, that companies with a CRO-like role experience 1.8 times greater revenue growth than those without.

                  Recently, there has been a wave of CRO hires and replacements, as founders seek professionals who can drive sales in tough economic times, too. Although the CRO role, positioned at the intersection of sales and marketing, is not novel, the expectations and strategies for this position are evolving in response to changing markets and consumer preferences.

                  Among the latest fintechs to appoint a Chief Revenue Officer is MoneyLion.

                  MoneyLion’s first Chief Revenue Officer

                  Last month, MoneyLion appointed Jon Kaplan as its first Chief Revenue Officer.


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                  JPM’s solid Q2 performance is followed by modifications to its card transaction policy

                    Can the new changes to card transactions affect Chase card loyalty?

                    The completion of the first half of the year marks the release of second-quarter earnings reports from major banks. 

                    JPMorgan exceeded revenue projections thanks to investment banking fees and equities trading results. The bank earned $2.3 billion from investment banking fees alone, pushing its revenue up by 20% compared to the previous year, totaling $50.99 billion. Strong investment banking revenue was a key area driving the quarterly earnings of other large banks, including Citi, Bank of America, and Morgan Stanley, which all saw a parallel trend.

                    Although JPM reported strong Q2 earnings, the downside of inflation was also evident. The bank set aside $3.05 billion for credit losses in the quarter, surpassing its estimated $2.78 billion. The bank foresees increased defaults among borrowers, particularly due to its credit card business.

                    Alterations in card transaction policy: The bank’s second-quarter earnings report from the Friday before last was followed by new changes to its card payment policy last week. 


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                    The end of free banking? 

                      JPM is ready to write the final chapter of free banking, but what comes next?

                      When a king feels threatened and restricted, it leads to confusion and repercussions for his subjects. JPMorgan Chase, the country’s largest lender, is currently dealing with a comparable power struggle.

                      The news: Marianne Lake, CEO of Consumer and Community Banking at JPMorgan Chase is cautioning that the bank may start charging for services that are currently free, such as checking accounts and wealth management tools. This change could affect approximately 86 million customers due to upcoming regulatory changes from Washington, which are set to impose limits on overdrafts and late fees.

                      These proposed regulations, which are yet to become law, would cap credit card late fees at $8 and overdraft fees at $3. Regulators also intend to impose additional restrictions on debit card fees and limit the charges levied on software companies like Venmo and CashApp for accessing and utilizing their customers’ data. Additionally, new capital requirements could force banks to hold more reserves for mortgages and credit card loans, potentially affecting lending practices and consumer credit access.

                      “The changes will be broad, sweeping, and significant. The people who will be most impacted are the ones who can least afford to be, and access to credit will be harder to get,” Lake told WSJ in an exclusive. 

                      The multiple angles to consider

                       


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