The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

The Customer Effect

What war on cash? ATMs are the distributed bank of the future

January 13, 2017
The Customer Effect

From video ATMs to video banking, BankOn’s Gene Pranger gears up for his newest battle

January 10, 2017
The Customer Effect

Fake apologies, anti-artists, and elitist messaging: The year in financial services marketing fails

December 21, 2016
The Customer Effect

To drive loan originations, BlueVine uses partnerships like the one it recently signed with Intuit

December 20, 2016
The Customer Effect

‘Apps are the new magazines’: Why Bloomberg’s doubling down on apps

December 15, 2016
The Customer Effect

Striking the right balance between branch and mobile banking

December 13, 2016
The Customer Effect

Why The Financial Times’ newsletters aren’t for everyone

December 13, 2016
The Customer Effect

Where have all the fintech memes gone?

December 07, 2016
Culture and Talent, The Customer Effect

Least viable fintech segments are most optimistic

November 29, 2016
The Customer Effect

Top fintech podcasts

November 28, 2016