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The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

The Customer Effect

The pandemic may be receding, but its effects on consumer banking aren’t

August 18, 2021

Member Exclusive, The Customer Effect

Inside ‘climate fintech’: The fintech firms using carbon offsets to address climate change

June 07, 2021

The Customer Effect

‘It’s the unifying login layer for commerce’: Bolt’s new SSO product eliminates the need for guest checkout in online shopping

May 20, 2021

Member Exclusive, The Customer Effect

‘What gets measured gets done’: The steps B2B fintechs are taking to improve customer success

April 15, 2021

Member Exclusive, The Customer Effect

‘Like sneaker culture’: Are gimmicky debit cards overplayed or a smart business decision?

April 13, 2021

Member Exclusive, The Customer Effect

E-signatures are still spreading in the financial industry, but not really maturing

March 31, 2021

The Customer Effect

‘Indian Country has been plagued by systemic red-lining’: Indigenous communities are the most unbanked in the U.S.

February 09, 2021

Member Exclusive, The Customer Effect

‘They blamed me’: Banks aren’t doing enough to service those suffering from mental health issues

January 26, 2021

Member Exclusive, The Customer Effect

Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

August 11, 2020

Member Exclusive, The Customer Effect

With deposit volume growing 705% in April, MANTL raises $19 million

July 16, 2020