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The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

Member Exclusive, The Customer Effect

‘What gets measured gets done’: The steps B2B fintechs are taking to improve customer success

April 15, 2021
The Customer Effect

‘Like sneaker culture’: Are gimmicky debit cards overplayed or a smart business decision?

April 13, 2021
The Customer Effect

E-signatures are still spreading in the financial industry, but not really maturing

March 31, 2021
The Customer Effect

‘Indian Country has been plagued by systemic red-lining’: Indigenous communities are the most unbanked in the U.S.

February 09, 2021
The Customer Effect

‘They blamed me’: Banks aren’t doing enough to service those suffering from mental health issues

January 26, 2021
Member Exclusive, The Customer Effect

Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

August 11, 2020
Member Exclusive, The Customer Effect

With deposit volume growing 705% in April, MANTL raises $19 million

July 16, 2020
The Customer Effect

Now under the Linux Foundation, the Fintech Open Source Foundation wants to accelerate software development across financial services

April 28, 2020
The Customer Effect

Americans carry more debt and turn to mobile banking in the face of the pandemic

April 06, 2020
The Customer Effect

DriveWealth’s John Shammas: ‘We’re accessing the uninvested population around the world’

December 20, 2019

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