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The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

Member Exclusive, The Customer Effect

Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

August 11, 2020
Member Exclusive, The Customer Effect

With deposit volume growing 705% in April, MANTL raises $19 million

July 16, 2020
The Customer Effect

Now under the Linux Foundation, the Fintech Open Source Foundation wants to accelerate software development across financial services

April 28, 2020
The Customer Effect

Americans carry more debt and turn to mobile banking in the face of the pandemic

April 06, 2020
The Customer Effect

DriveWealth’s John Shammas: ‘We’re accessing the uninvested population around the world’

December 20, 2019
The Customer Effect

Is fintech user growth slowing down? 4 charts that look at growth in mobile payments and robo-advisors

September 17, 2019
The Customer Effect

Increasing consumer adoption: Data is the lifeblood of fintech and innovation

July 19, 2019
4 charts, The Customer Effect

Financial services subscriptions are coming, in 4 charts

April 24, 2019
The Customer Effect

Citi launches interactive Google Assistant ability for cardmembers

April 09, 2019
Podcasts, The Customer Effect

Zafin’s Meenaz Sunderji: ‘Banks are still very siloed in their products’

April 03, 2019

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