Breaking down PayPal’s Q4 earnings: The hits and misses

Wins and areas for improvement went hand in hand.

 

by SARA KHAIRI

 

As PayPal charts its course, it rides a roller coaster of experiences, new product feature rollouts, layoffs, and earnings fluctuations.

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Last week, the payments firm reported its earnings for the final quarter of 2023 with a solid 9% increase in Q4 revenue, reaching $8.0 billion, while FY 2023 revenue climbed 8% to $29.8 billion. The company encountered obstacles, too, such as a 2% decline in active accounts and a 1% decrease in transaction margin dollars to $13.7 billion over the course of the full year.

A couple of weeks before reporting its financial results, PayPal unveiled upgrades to its services, including AI-driven personalizations and checkout experiences for merchants and consumers – something it has been working on for a while. 


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What’s SoFi’s profit recipe for the final quarter of 2023?

“2024 will be a transitional year,” CEO Anthony J. Noto said.

 

by SARA KHAIRI

SoFi reported its fourth quarter 2023 results this week. Net income came in at $47.9 million, while revenue grew 34% from the prior-year quarter to a record $594.25 million. Breaking through a significant milestone, SoFi turned a profit in the final quarter of 2023, which has been awaited for quite some time.

Why wasn’t it profitable earlier?

Despite SoFi’s delivery of strong quarterly earnings in the past year, analysts continued to harbor concerns regarding the company’s future path and its prospects for profitability since its second-quarter financial results of 2023.

As of July 2023, SoFi Bank offered an APY of up to 4.40%, which has since increased to 4.60%, without any account fees. Additionally, customers qualifying for direct deposits could enjoy a bonus of as much as $250, which has now increased to $300. During the same period, the federal funds rate experienced a shift, touching 5.00% in the early part of the second quarter of 2023, and has since stabilized within the 5.25% to 5.50% range.

While SoFi successfully attracted customers throughout the quarters with enticing high-yield offerings and perks, the backend costs associated with these deposit relationships have been eroding the company’s profit margin.


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JPMorgan: Even the largest bank doesn’t get a break when dealing with fraud

Security vs. bad actors: The quest to stay one step ahead in this cat-and-mouse game.

by SARA KHAIRI

Fraud was, is, and will continue to be very much a part of the financial services industry.

As FIs have refined an array of tools to comprehend and thwart fraud over time, there exists an interplay — fraudsters and their tactics evolving in parallel, mirroring the advancements made by banks and firms in their quest to stay one step ahead in this cat-and-mouse game.

In 2023 alone, fraud scams and bank fraud schemes totaled $485.6 billion in projected losses globally. The biggest emerging threat is real-time and digital payments fraud. As consumers want faster transactions, the risk of fraud goes up. With the ability to move money almost instantly, there’s a faster opportunity for scams and fraud, and money flowing to and from mule accounts.

EquiLend, the securities lending platform used by many of the largest brokers, fell victim to a cyberattack that disrupted some of its systems. The firm handles trillions of dollars in securities transactions monthly with board members from top-tier Wall Street banks like Morgan Stanley, BofA, Goldman Sachs, and JPMorgan among others. EquiLend stated that it’s actively collaborating with external cybersecurity firms and advisors to probe the attack and restore online services, which might span several days before normal services are fully reinstated. The full scope of the damage remains undetermined at this time. 

This also prompts the question that even with backing from legacy banks that have abundant resources and big tech budgets allocated to combat fraud, what missteps occurred, and how can FIs refine their strategies to better tackle scams? 


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JPMorgan is on board with Gen AI, but it’s calling the shots on its own terms

Unlike his stance on bitcoin, Jamie Dimon actively champions the use of AI in banking.

by SARA KHAIRI

Generative AI (Gen AI) stood out as one of the prominent trends in the previous year, extending its influence across various financial institutions. The trend is expected to segue in 2024 driven by the emergence of novel use cases. 

“In 2024 we expect Gen AI to gradually integrate into the operations and products of financial institutions and merchants globally,” Ken Moore, Chief Innovation Officer and Head of Foundry at Mastercard, told Tearsheet recently. “As challenges like data privacy, information accuracy, and bias are addressed, we anticipate that the range of use cases will expand to include more ambitious and public-facing deployments, like AI-driven financial advisors, conversational bankers, or travel co-pilots.”

While many FIs have integrated advanced AI solutions into their stacks to automate operations, the technology is still untapped at a deeper, internal level by many. This cautious approach stems from concerns about risks to data privacy and fears around the erosion of consumer trust. This is especially evident in the context of the largest US bank by assets, JPMorgan Chase, which is the poster child of taking a measured approach when venturing into unchartered territories.


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What does Citi’s pre-earnings financial disclosure suggest?

What’s the lowdown?

by SARA KHAIRI

Just a couple of days prior to reporting its fourth-quarter 2023 earnings, Citigroup issued a financial disclosure note.

Directed toward colleagues, Citi’s Chief Financial Officer, Mark Mason’s note fostered an air of anticipation regarding what lies ahead amid the challenges that the fourth-largest bank by assets has encountered in recent quarters.

Background: Wall Street banks were on a cost-cutting spree last year. Analogous to its peers, Citigroup took the same route, but there’s more to it. Citi’s last round of layoffs in September 2023 was a notch higher and came off the back of a major organizational shift spearheaded by CEO Jane Fraser. The overhaul involved the dissolution of major divisions, followed by some high-profile layoffs, leaving behind five main divisions: services, markets, banking, wealth management, and personal banking. 

While Fraser labeled these changes as requirements to simplify the bank structure and uplift shareholders’ sentiment, some view them as means to prove her mettle as the bank has stumbled on its goals in the last quarters, especially in investment banking. The bank also attracted analysts’ attention who felt a reverberation around the profit outlook for the Wall Street bank after it painted a grim picture with its second-quarter financial results.


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A dive into the pages of Tearsheet’s 10Q journal feat. tales from 2023

Revisiting narratives through the 10Q lens.

by SARA KHAIRI

2023 was a rough year for financial firms. But it was particularly tough for publicly listed companies that were subjected to investor skepticism, critical analyses, and the erratic trajectories of stocks in a turbulent market. Despite these challenges, there were glimpses of small wins as some stocks rebounded from losses, as financial firms reworked their strategies and unveiled expansive roadmaps for 2024.

Let’s take a look into both the trials and triumphs of some of the leading public companies over the past year and recent developments that have taken place.

Seeking solutions or attracting more problems?


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