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‘If change is constant, why wouldn’t you build an operating model built on change?’: Takeaways from Tearsheet’s 2021 Convergence Conference

  • Both startups and traditional financial institutions are rolling out a broader set of products and services to their customers.
  • Tearsheet's Convergence Conference 2021 explored the evolution toward financial super apps.
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‘If change is constant, why wouldn’t you build an operating model built on change?’: Takeaways from Tearsheet’s 2021 Convergence Conference

Modern fintech’s roots are in unbundling the bank. Startups carved out part of the banking journey and did a really good job delivering a modern customer experience. As these firms have grown, they’ve added in more products and services — to the point that many aspire to be financial Super Apps, a singular app that provides customers one point of contact to manage their financial lives. And we’re just getting started.

On the other hand, traditional financial institutions are also expanding their product portfolios. They’re building their own products, as well as partnering with top fintech firms to more fully service their customers’ needs. In addition to web and mobile banking, an increasing number of FIs are getting into student lending and refinancing, investing, and commercial banking for small and medium sized businesses. 

So, independent of their roots, financial services firms big and small are converging, heading in the same direction: becoming the home base for their customers’ financial lives. 

It was against this backdrop that Tearsheet hosted its inaugural Convergence Conference on September 14, 2021. We hosted leading professionals from firms spearheading the convergence of modern financial services, like JPMorgan Chase, Amex, Anchorage and Petal. 


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