Hot Topics

Artificial Intelligence

Artificial intelligence at all levels, from chat bots to machine learners, is an essential part of the infrastructure required for a smart economy and smart banking system.

Artificial Intelligence

‘This year, banks will strive to balance two opposing forces’: The state of AI in banking 2022

Four ways we can ensure AI lending works for everyone

A deeper look into what makes a successful chatbot with Bank of America’s Erica

Financial anxiety is clogging users’ financial activities — could automation be a solution?

Human financial experts may be too challenging to automate — hybrid solutions are the next-best thing

Far from changing banking, chatbots aren’t keeping up with call volumes in the COVID-19 era

Flybits’ Hossein Rahnama: ’90 percent of digital transformation budgets are spent on managing IT complexity’

How Genpact’s AI and predictive analytics helped a Formula E racing team finish in the top 3 all season

American Express’ Stephanie Schultz: We differentiate customer service by using a blend of automation and human assistance

For South Africa’s first challenger bank, conversational AI isn’t just a nice-to-have