Hot Topics

Artificial Intelligence

Artificial intelligence at all levels, from chat bots to machine learners, is an essential part of the infrastructure required for a smart economy and smart banking system.

A deeper look into what makes a successful chatbot with Bank of America’s Erica

August 26, 2021

Artificial Intelligence, Member Exclusive

Financial anxiety is clogging users’ financial activities — could automation be a solution?

May 26, 2021

Artificial Intelligence, Member Exclusive

Human financial experts may be too challenging to automate — hybrid solutions are the next-best thing

February 02, 2021

Artificial Intelligence, Member Exclusive

Far from changing banking, chatbots aren’t keeping up with call volumes in the COVID-19 era

June 29, 2020

Artificial Intelligence, Podcasts

Flybits’ Hossein Rahnama: ’90 percent of digital transformation budgets are spent on managing IT complexity’

August 27, 2019

Artificial Intelligence

How Genpact’s AI and predictive analytics helped a Formula E racing team finish in the top 3 all season

July 29, 2019

Artificial Intelligence, Podcasts

American Express’ Stephanie Schultz: We differentiate customer service by using a blend of automation and human assistance

July 17, 2019

Artificial Intelligence, New banks

For South Africa’s first challenger bank, conversational AI isn’t just a nice-to-have

April 02, 2019

Artificial Intelligence, Podcasts

The future of AI and ML in banking with Kony’s Bill Bodin

March 20, 2019

Artificial Intelligence

As the American AI Initiative advances AI, what can companies do about bias?

March 12, 2019