The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

The Customer Effect

Gen Z’s relationship with money is complicated: New research on Gen Z’s debt, investments, and financial literacy

November 01, 2023
The Customer Effect

‘We don’t make that much money on them’: The opportunities and gaps in banking with Gen Z

June 30, 2023
The Customer Effect

How are consumer habits and spending changing due to economic turbulence?

April 27, 2023
The Customer Effect

22% of Americans think ‘net worth’ only applies to wealthy people

April 20, 2023
The Customer Effect

Trouble in paradise: How layoffs are affecting consumer relationships

April 14, 2023
The Customer Effect

Quick Take: Scrutinizing the impact of inflation on consumers’ finances

April 05, 2023
The Customer Effect

The White House is proposing an increase in the capital gains tax. What will non-white groups gain?

March 15, 2023
The Customer Effect

Americans think financial literacy can help them cope with the cost of living

March 02, 2023
The Customer Effect

Consumers are relying more on credit in this bad economy

February 24, 2023
The Customer Effect

How are Americans coping with their financial burnout?

February 13, 2023