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Meet ‘Ruth’: TruStone Financial’s rethinks its CX strategy with chatbot
Even as chatbots have become a common tool in financial service interactions, their ability to genuinely improve the customer experience remains hit or miss. Many fall short, frustrating users with...
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The Power of Payments 2024
Moving money is one of the most important things that a financial institution does, and yet, as technology races ahead, new and faster payment options come into play, being good in payments is just not good enough anymore. Join Tearsheet and top senior banking and fintech professionals from across the industry for a full day of live workshops devoted to winning at payments. From transaction processing to customer experience, the payments landscape is evolving at breakneck speed. Keeping up with these changes—and identifying opportunities for growth—can be a challenge for firms looking to lead in this space. We’ll cover all the major topics, including: - The latest strategies in payment innovation and customer experience. - What's next for new tech like digital wallets and contactless payments. - Partnerships and competitive strategies in the payments ecosystem. - The integration of RTP and FedNow into mainstream payment infrastructure. - The role of AI and machine learning in fraud prevention and risk management. - Opportunities and difficulties in cross-border and commercial payments. - Payments role in the gig and creator economy.
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Just released
From direct lending to embedded finance: Luke Voiles on Pipe’s evolving value proposition
Today I'm joined by Luke Voiles, CEO of Pipe, a high profile revenue-based lender that’s evolving...
How MSU Federal Credit Union uses shopping incentives to get customers to engage beyond just checking their balances
Banks and other FIs continue to look for higher engagement with their customers. Logging into an...
Inside Vanguard’s CX modernization journey with Aaron Taylor, Personal Investor CIO, and Marco De Freitas, Head of CX and Digital
In this episode, we'll be diving deep into the world of customer experience (CX) transformation...
‘Brick walls are there to be broken by those who deserve to’: Curve’s story of resilience with Shachar Bialick
Today, I invite you to join us as we uncover the story of Curve, a creative fintech that's a sort...
Featured
‘If banks are only investing in the experience layer but the foundational tech is archaic, we’re going to have a hard time creating integrated experiences’: U.S. Bank’s Scott Beyer
Most small and mid-sized business (SMB) owners anticipate revenue growth by the end of this year, with concerns about a recession significantly...
November 01, 2024
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How to serve SMBs that are short on time and long on problems feat. Mark Valentino, Head of Business Banking, Citizens
SMBs need more from their FIs, and data echoes this demand. 62% of SMB owners have reported feeling like their business banking options don't go any...
October 08, 2024
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