Only 7% of SMB owners see their banks as trusted advisors, exposing a gap between transactional services and the strategic support they need.
Grasshopper’s Danielle Kane says the SMB-bank relationship needs to shift from more tools to proactive guidance that helps businesses navigate complexity and scale.
Live Oak Bank grew from lending only to veterinarians into 40 verticals without ever opening a branch.
President BJ Losch explains how AI is helping cut SBA loan approval-to-close times from over 100 days toward a two-week target, while keeping the credit decision itself with a human underwriter.