‘Unleashing a chatbot on a customer is not improving an experience’: Clickatell’s Pieter de Villiers on the future of chat banking

Banking, Podcasts, SMB Finance, TBBT Conference 2024

‘If banks are only investing in the experience layer but the foundational tech is archaic, we’re going to have a hard time creating integrated experiences’: U.S. Bank’s Scott Beyer 

• How can FIs simplify the financial challenges for SMBs, freeing them to focus on growth without getting bogged down by banking tasks?
• Scott Beyer, Head of Business Banking Digital Experiences at U.S. Bank, outlines key strategies, with technology as a foundational element, that FIs can implement to address these issues.

Podcasts

How U.S. Bank is reinventing itself for the digital age with Chief Product Officer of Digital Platforms, Gareth Gaston

• Over the past decade, US Bank has undergone a remarkable digital transformation, evolving from a traditional banking institution to a digital-first institution.
• We sit down with Gareth Gaston, Chief Product Officer of Digital Platforms at U.S. Bank, to learn how the bank's focus on aligning teams around agile practices powered its enterprise-wide transformation.

Banking, Innovation, Partner, Podcasts

“The banks that are the most successful at core modernization have a north star” feat. Valley Bank and Galileo

• Faced with tech that is getting older by the minute and harder and harder to maintain, banks have some difficult choices ahead of them when it comes to core modernization. They have to find a way to run the bank and change the bank at the same time.
• In today's show, two experts on how banks can win at both running and changing the firm break down how to keep employees motivated, how to keep the scope of the modernization in check, and most importantly, how to get it all right the first time.

Podcasts

FIs and fintechs can learn to partner more intelligently with Pacemakers’ Alessandro Hatami

• Open banking and digital transformation are reshaping the financial industry, so learning to partner well is becoming a key activity for both banks and fintechs.
• Learn about how you can rise to the challenges of fintech partnerships and the future of customer-centric banking by partnering better.

Banking, Innovation, Podcasts, Startup Spotlight

‘We aim to meet entrepreneurs where they are in their journeys’: J.P. Morgan’s Ashraf Hebela on how JPM is sharpening its focus on startup banking

• With the recent upswing in VC funding and the Fed's rate cuts, the startup landscape is lighting up with fresh possibilities and promising prospects for growth.
• J.P. Morgan's Head of Startup Banking discusses the bank's renewed focus on startup banking, strategies to better support underrepresented founders, and the backing that banking startups need to succeed.