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‘They don’t have legacy technology or thinking’: Citizens Bank learns from, competes with new digital banks

  • Citizens Bank draws lessons from innovation in banking experiences introduced by fintechs.
  • Nevertheless, the $160 billion bank is convinced human interaction will always be important for its customers.
Michael Deleon | September 30, 2020
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‘They don’t have legacy technology or thinking’: Citizens Bank learns from, competes with new digital banks

 

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