Member Exclusive, New banks

‘Culture is the fabric of resilience’: How Quontic Bank’s core values helped it navigate through the pandemic

  • Quontic Bank is a $400 million bank based in New York.
  • The firm's CIO Patrick Sells describes how culture helped the firm navigate through the uncertainty of the pandemic.
close

Email a Friend

‘Culture is the fabric of resilience’: How Quontic Bank’s core values helped it navigate through the pandemic

Patrick Sells didn’t come up the ranks in community banking. As the CIO of $400 million Quontic Bank, he had started his own digital marketing firm in college. Unsuccessful in wooing banking clients, it’s now that he realizes why he wasn’t able to land financial services firms.

“I never did work for a bank because I didn’t understand all the regulations and what it means to be a bank,” he said at Tearsheet’s inaugural Resilience Conference.

 


This content is available exclusively to Tearsheet Outlier members.

Tearsheet Outlier information and signup Missing out? Subscribe today and you’ll receive unlimited access to all Tearsheet content, original research, exclusive webinars and events, member-only newsletters from Tearsheet editors and reporters and much more. Join Outlier now — $59/mo Already an Outlier member? Sign in to your account

1 comments on “‘Culture is the fabric of resilience’: How Quontic Bank’s core values helped it navigate through the pandemic”

  • QuonticBank and Patrick Sells show us a great example of how strong cultures need to be adaptive in real life. Some new work from Jenny Chatman and Francesca Gino in HBR show that these types of companies can earn 15% more in revenue vs. peers who are less adaptable. This is great news for the disruptive fintech industry, well suited to quick pivots. But, you need to manage your highly adaptive and resilient workforce to avoid burnout in the WFH environment. It may have been fairly easy for tech companies to go remote but work-life balance is getting crushed. A lack of boundaries means work-from-anywhere has turned into work from all-day-and-night. Leaders must lead by example and find ways to ensure their employees aren’t always-on or they risk wiping out any edge gained during the pandemic and ruining their adaptive venture.

Outlier OpinionsMakers

New banks

‘Our ultimate goal is to be number one in the U.S.market’: Behind Temenos’ new push in the US with Jacqueline White, president of the Americas

  • Jacqueline White joined Temenos as president of the Americas at the beginning of 2021.
  • She joins the podcast to talk about what she's seeing in the market and her plans for growing the software firm's footprint in the U.S.
Zachary Miller | March 23, 2021
New banks, Podcasts

‘Ever since I dreamed up Greenlight, investing was always part of it’: Tim Sheehan on the launch of Greenlight Max

  • Greenlight is a quickly-growing financial app targeting teens and their parents.
  • The company just released investing technology to help kids learn good habits of investing by doing it.
Zachary Miller | March 17, 2021
New banks

How fintechs are working with banks to make them more green

  • The financial ecosystem seems to be getting greener.
  • Can fintechs help banks provide greener financial solutions?
Rivka Abramson | March 15, 2021
New banks

‘The financial industry was not built to serve the needs of melanated people because we were excluded from its construction’: Visa partners on crypto with First Boulevard

  • Visa partnered with digital bank First Boulevard for the anticipated launch of its crypto API pilot program.
  • The challenger bank which is focused on increasing financial inclusion for the Black community will enable its customers to purchase, trade and custody digital assets.
Rimal Farrukh | February 25, 2021
New banks

‘It’s difficult for a smaller, local bank to compete against the mega banks’: Inside Trustco Bank’s evolving digital experience

  • New York’s Trustco Bank recently implemented a digital banking platform to improve customer user experiences.
  • The local bank has witnessed over a 50 percent increase in mobile deposits.
Rimal Farrukh | February 11, 2021
More Articles