Banking Briefing: Interest rates, big banks, and Revolut’s bumpy road to super-app-dom
- The Central Bank raised its benchmark interest rate by half a percentage point. But with more fintech competition than ever, can major banks afford to respond the way they have in the past?
- Meanwhile, Revolut’s super app strategy is hitting some bumps. What does that mean for the firm?
In March, Bank of America was the first financial institution to be certified by J.D. Power for financial health support.
J.D. Power’s financial health support program basically measures customer experience in terms of building financial health.
I spoke with Ashley Ross, head of client experience at Bank of America, who gave some more details about what the bank has been doing to improve customer experience.
Combining digital with in-person aspects
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