The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

The Customer Effect

Fintech claims 88% of US consumers versus 95% by traditional banking: new Plaid report

November 12, 2021
Member Exclusive, The Customer Effect

Finance apps dominate Play Store and App Store – but have surprisingly low ratings

October 25, 2021
Member Exclusive, The Customer Effect

The pandemic may be receding, but its effects on consumer banking aren’t

August 18, 2021
Member Exclusive, The Customer Effect

Inside ‘climate fintech’: The fintech firms using carbon offsets to address climate change

June 07, 2021
The Customer Effect

‘It’s the unifying login layer for commerce’: Bolt’s new SSO product eliminates the need for guest checkout in online shopping

May 20, 2021
Member Exclusive, The Customer Effect

‘What gets measured gets done’: The steps B2B fintechs are taking to improve customer success

April 15, 2021
Member Exclusive, The Customer Effect

‘Like sneaker culture’: Are gimmicky debit cards overplayed or a smart business decision?

April 13, 2021
Member Exclusive, The Customer Effect

E-signatures are still spreading in the financial industry, but not really maturing

March 31, 2021
The Customer Effect

‘Indian Country has been plagued by systemic red-lining’: Indigenous communities are the most unbanked in the U.S.

February 09, 2021
Member Exclusive, The Customer Effect

‘They blamed me’: Banks aren’t doing enough to service those suffering from mental health issues

January 26, 2021