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Banking

What is going wrong with banking transformations and why?

70% of leaders report witnessing a banking transformation that has underperformed in the last 5 years.
A successful transformation is less about jumping on technological bandwagons and more about ensuring clear roadmaps, communication across teams and incentivization for everyone is in place.

Rabab Ahsan | March 08, 2023

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Artificial Intelligence, Banking

While most banks hesitated on generative AI, JPMorgan Chase led early adoption with three major back-office use cases boosting employee productivity.
Chase's strategy emphasizes learn-by-doing training, rigorous ROI measurement, and preparing data infrastructure for firm-wide AI integration across 450+ proofs of concept.

Rabab Ahsan | May 27, 2025

Artificial Intelligence, Banking

Krish Swamy, Citizens' Chief Data and Analytics Officer, joins the show to discuss data driven Gen AI implementation, cultural management, risk, and governance.
Swamy shares how the bank thinks about choosing its partners, measures ROI on AI implementations, and how a strong data infrastructure serves as the foundation for Citizens' Gen AI strategy across call centers, software development, and cloud migration.

Rabab Ahsan | May 06, 2025

Designing new products, Member Exclusive, New banks

Discover how this digital banking newcomer is creating a customer-focused experience while achieving impressive financial milestones.
From eliminating fees to 24-hour support and comprehensive financial tools, Jenius Bank's strategy prioritizes customer confidence while developing innovative technology to serve as customers' central financial hub.

Rabab Ahsan | April 29, 2025

Banking, Partner, Payments

Factors like the increase in digital payments adoption are contributing to a rise in the global volume of chargebacks, and a significant chunk of this volume will reside in North America.
Today's story gives an industry-wise breakdown on chargebacks, and a deep dive on what strategies merchants and issuers are currently using to combat chargebacks and where they can improve.

Rabab Ahsan | April 15, 2025

New banks

A quarter into 2025, Lili, a small business banking platform, is exploring a more fluid approach to global expansion.
Lili’s international move involves pulling entrepreneurs into the US SMB banking ecosystem, giving them a pathway to start and manage their businesses stateside.

Sara Khairi | April 03, 2025