Hauling legacy systems to the new age: strategies that work for big banks

Artificial Intelligence, Banking

Meet ‘Ruth’: TruStone Financial’s rethinks its CX strategy with chatbot

• What makes TruStone Financial's chatbot, Ruth, a helpful tool for credit union members?
• We explore TruStone’s hurdles before launching chatbot Ruth, post-implementation results, and areas where the CU can improve.

Banking, Green Finance, Member Exclusive, The Quarterly Review

The Quarterly Review: Citizen’s Rachel Mattes Greenberg on how her team is sprinting to success in order to meet the bank’s $50 billion Sustainable Finance target

• In April, Citizens' Head of Sustainability Rachel Mattes Greenberg, told me that she and her team were hard at work ensuring the bank meets its $50 billion in Sustainable Finance Target.
• Her strategy involved launching two ESG reports and helping Citizens' bankers engage high-emitting clients in conversation about sustainability. Now she is here to report how these efforts panned out and where she is expecting to go next.

Banking, Embedded Finance, Payments

How Citi is strengthening its merchant relationships through Citi Pay

• Last year, Citi launched Citi Pay, a suite of pay-over-time solutions with digital credit lines and merchant installment loans to help consumers split large purchases.
• We explore what retailers seek from their banking relationships and why Citi opted for partnerships over in-house development when creating the Citi Pay suite.

Banking, Banking as a service

“We are not just going to take on business for the sake of taking on business”: Fifth Third’s Dan Dall’Asta on how Newline structures BaaS partnerships

• Fifth Third's embedded finance play in the form of Newline has been yielding the firm results with the bank’s commercial payments revenue reported to have grown by 10% at the end of Q3 compared to the same quarter last year. 
• The secret to Newline by Fifth Third's success is prioritizing having a standardized compliance and oversight model and only working with clients that want to be in it for the long haul.

Banking, Embedded Finance

How Union Credit’s embeddable loan marketplace positions CUs for a digital-first future

• Union Credit embeds digital lending into the buying journey, offering borrowers instant access to credit without needing to visit a CU branch.
• Dave Buerger, CEO and co-founder of Union Credit, explains how the marketplace operates and how credit unions can transform initial loan interactions into lasting banking relationships.