At Temenos Regional Forum Americas, bankers set aside the case for modernization and focused on execution: how to modernize without disrupting critical systems, and where AI delivers measurable value.
Launch speed, cost, and customer experience have become the yardsticks for transformation, as trust expands beyond reliability to include relevance.
Bank of America trains its 200,000+ teammates on Gen AI by teaching accountability and critical thinking first, deliberately leaving out tokens and technical details.
Role-specific learning pathways, AI conversation simulators, and a network of AI Champions give employees a safe place to build skills and ease concerns about their careers. Success is measured by whether learning changes how people work and shows up in business outcomes.
Banks are finding new ways to deepen customer relationships, from Live Oak’s industry specialization and Stifel’s relationship-led venture banking to SoFi’s stablecoin settlement and Nubank’s push into banking infrastructure.
The common thread is owning a piece of the financial relationship that is hard to displace, whether through expertise, relationships, infrastructure, or regulated banking rails.
