Only 7% of SMB owners see their banks as trusted advisors, exposing a gap between transactional services and the strategic support they need.
Grasshopper’s Danielle Kane says the SMB-bank relationship needs to shift from more tools to proactive guidance that helps businesses navigate complexity and scale.
Live Oak Bank grew from lending only to veterinarians into 40 verticals without ever opening a branch.
President BJ Losch explains how AI is helping cut SBA loan approval-to-close times from over 100 days toward a two-week target, while keeping the credit decision itself with a human underwriter.
Bank of America's Michelle Boston and Amy Avery reveal how "disciplined velocity" let them scale 30+ generative AI use cases.
The execs breakdown why trust is the real metric behind BofA's AI bets, and dive into what it takes for two leaders at one of the biggest organizations in the industry to stay ahead of the curve.
For small business owners, banks still have a long way to go: just 7% view their bank as a true strategic partner, according to Grasshopper Bank’s recent survey.
A major problem, says Grasshopper's Danielle Kane, is that many banks still see small-business banking as a product category rather than an operating environment with distinct needs.
For fintechs seeking U.S. bank charters, the OCC is asking: Do the management, capital, risk, and compliance infrastructure hold up? And is the institution ready to operate as a bank, not just alongside one?
The OCC may be widening the path to a charter, but it’s also raising the bar for proving readiness.
