Banking

‘Accessibility is a hat I wear 100% of the time’: Lessons learned from U.S. Bank, Citi, and Google

  • Often banking apps cannot be fully operated through keyboards or alternate keyboards. This bars people who are visually impaired from using these apps.
  • FIs like U.S. Bank and Citi and companies like Google, have started to pay more attention to accessibility needs across their digital platforms.
Rabab Ahsan | March 28, 2023
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‘Accessibility is a hat I wear 100% of the time’: Lessons learned from U.S. Bank, Citi, and Google

 

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Banking, Partner, Payments

With chargeback volume set to hit 324 million in 2028, merchants and issuers need to find a way to protect their bottom line

  • Factors like the increase in digital payments adoption are contributing to a rise in the global volume of chargebacks, and a significant chunk of this volume will reside in North America.
  • Today's story gives an industry-wise breakdown on chargebacks, and a deep dive on what strategies merchants and issuers are currently using to combat chargebacks and where they can improve.
Rabab Ahsan | April 15, 2025
New banks

Banking Without Borders: How Lili is making US banking accessible to international SMBs

  • A quarter into 2025, Lili, a small business banking platform, is exploring a more fluid approach to global expansion.
  • Lili’s international move involves pulling entrepreneurs into the US SMB banking ecosystem, giving them a pathway to start and manage their businesses stateside.
Sara Khairi | April 03, 2025
Artificial Intelligence, Banking, Podcasts

The story of Erica, Bank of America’s homegrown digital assistant

  • Bank of America's Hari Gopalkrishnan dives into how the bank developed its digital assistant and how its role has expanded over the years.
  • On the show, Hari speaks about the challenges the firm faced when building Erica and then takes his sights to the future, giving us a never-before-seen look at how one of the biggest banks in the industry is thinking of Gen AI.
Rabab Ahsan | April 01, 2025
Artificial Intelligence, Banking

GPT-4 faces a challenger: Can Writer’s finance-focused LLM take the lead in banking?

  • We often focus on chatbots built by banks and financial firms, but today, we explore the engines driving chatbot interactions and platform automation.
  • Banks typically turn to GPT-4 for LLM solutions, but a potential rival is emerging. San Francisco’s Writer, a gen AI company, is pushing forward in enterprise AI with domain-specific LLMs like Palmyra Fin.
Sara Khairi | March 06, 2025
Banking, Business of Fintech, Creating win-win partnerships, Partner, Podcasts

“We want this to be a long term relationship, minimum 5-10 years”: Citi’s Chafic Haddad on how the bank chooses fintech clients and builds evolving partnerships

  • Citi's Global Head of Fintech Sales Chafic Haddad, shares insights on the bank's fintech strategy, revealing how the bank prioritizes partnering for the long term.
  • He shares how Citi enables fintechs to expand beyond home markets, plays the role of both provider and co-creator, and leverages its network across 90+ countries.
Zack Miller | February 26, 2025
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