Banking

2024 Banking Outlook: AI advancements, digital currency dilemmas, and regulatory changes

  • Q4 2023 is almost upon us and it is time to sit back and take stock.
  • Dive into what opportunities and risks the banking industry foresees, if cannabis banking is out of the weeds yet and if 2024 is the year for Open Banking to become mainstream in the US.
Rabab Ahsan | September 27, 2023
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2024 Banking Outlook: AI advancements, digital currency dilemmas, and regulatory changes

 

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Partner Content, SMB Finance

How do you bank the ‘chief everything officer’? KeyBank’s Mike Walters on how SMB customer relationships are shifting from transactions to advice

  • KeyBank is transforming SMB banking by becoming a "consultative partner" that eliminates internal silos and follows revenue flows through entire business operations to solve time poverty for "chief everything officer" business owners.
  • Learn how KeyBank's President of Business Banking Mike Walters, is expanding beyond traditional banking into strategic advisory services, helping clients optimize operations and sticky business relationships.
Rabab Ahsan | July 10, 2025
Banking

Banking’s customer experience upgrade finally has a roadmap

  • Banks are finally moving beyond "digital-first" to "experience-first" strategies, with successful institutions reducing business onboarding from weeks to minutes.
  • The secret sauce isn't bigger tech budgets but teams who understand customer frustration firsthand, building empathy-driven solutions that create "moments of magic" rather than just digitizing existing processes.
Rabab Ahsan | July 09, 2025
Artificial Intelligence, Banking, Member Exclusive

How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees

  • Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
  • Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.
Rabab Ahsan | July 08, 2025
Banking, Partner

The Harmony Gap: Why banks lose $100M annually when fintech and legacy systems don’t play nice

  • Financial disharmony costs organizations $100 million annually as money struggles to flow seamlessly through trading, banking, and payment systems, with cyberthreats driving a third of losses.
  • FIS CTO Firdaus Bhathena and Oxford Economics' Margaux McLoughlin discuss strategic solutions including AI integration, enhanced training, and industry partnerships to address the growing harmony gap in financial services.
Zack Miller | June 26, 2025
Banking, Partner, SMB Finance

How to get started with embedded lending and drive revenue

  • Always strapped for cash and with their owners juggling multiple responsibilities at once, small businesses increasingly adopt vertical SaaS platforms to run their operations, the demand for integrated banking, payments, and lending solutions continues to accelerate.  
  • Tune in to hear us plot the market shift from embedded payments to lending, underwriting challenges for thin-file customers, and strategic partnership models that create comprehensive solutions for small businesses along with two case studies from Relay and Tilled.
Zack Miller | June 25, 2025
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