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Artificial Intelligence

HSBC is using AI to personalize its rewards program

HSBC is using AI to predict how customers might redeem their credit card points so it can market its rewards offerings more actively and effectively
Competition among rewards card issuers has heated up in the past two years and HSBC is looking to create more meaningful interactions in what historically has been difficult to navigate

Tanaya Macheel | March 20, 2018

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Artificial Intelligence, Designing new products, Future of Investing, The Quarterly Review

In this edition, we check back in with Public's Leif Abraham to see how his plans to build towards guided portfolios and AI integrations in the investment flow panned out.
Abraham dives into how Public's new products are helping the company differentiate and crystalizing its role in the industry.

Rabab Ahsan | December 10, 2024

Artificial Intelligence, Banking, Designing new products, Innovation, Partner

While fintechs are rolling out AI-driven tools for wealth management and tax planning, banks remain cautious, focusing on internal productivity rather than customer-facing products.
Apart from the compliance hurdles banks may be facing when it comes to deploying Gen AI, another reason for their slow movement may be the perceptions of their core consumer segment.

Rabab Ahsan | November 26, 2024

Artificial Intelligence, Future of Investing

Farther is a technology-centric wealth management firm, with AI playing a pivotal role in differentiating the company from traditional wealth management firms and Registered Investment Advisors (RIAs).
However, in Farther’s framework, AI is the dependable supporting actor, essential to the storyline but never the protagonist.

Sara Khairi | November 14, 2024

Artificial Intelligence, Banking, Culture and Talent

Bangor Savings Bank is building employee skills in AI and data fluency, creating a workforce ready for the AI era and countering fears of job displacement.
The bank is using social learning, and role-based training to upskill its employees, as well as build a better foundation for its future initiatives.

Rabab Ahsan | November 05, 2024

Artificial Intelligence, Innovation, Partner

Generative AI is transforming industries like finance by streamlining data analysis, boosting creativity, and accelerating professional learning.
To harness AI's power effectively, financial institutions should establish clear guidelines and training to mitigate the risks of over-reliance on this technology and improve its reliability.

Sarah Hoffman | October 04, 2024