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Artificial Intelligence

HSBC is using AI to personalize its rewards program

HSBC is using AI to predict how customers might redeem their credit card points so it can market its rewards offerings more actively and effectively
Competition among rewards card issuers has heated up in the past two years and HSBC is looking to create more meaningful interactions in what historically has been difficult to navigate

Tanaya Macheel | March 20, 2018

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Artificial Intelligence

Nimish Panchmatia, Chief Data & Transformation Officer at DBS Bank, shares insights into the bank's strategic AI implementation.
He discusses how DBS balances innovation with responsibility, enhancing customer experiences while focusing on ethics and risk management.

Zachary Miller | July 25, 2024

Artificial Intelligence, Keeping the bad guys out

AI is impacting financial compliance, offering fresh tools for efficiency, accuracy, and fraud detection.
Discover practical strategies for integrating AI into compliance workflows, from accelerating customer due diligence to enhancing suspicious activity reporting.

Zachary Miller | July 23, 2024

Artificial Intelligence

In an exclusive interview, Prateek Sanghi, Head of Visa Consulting & Analytics for Asia Pacific, shares insights on the transformative role of AI in the financial services industry.
Sanghi discusses Singapore's position as an AI hub, Visa's strategic investments in AI, and the future of AI-driven innovation in finance and payments.

Zachary Miller | July 08, 2024

Artificial Intelligence, Member Exclusive, The Customer Effect

Everything from the UX, to the scope of a chatbot can impact how meaningful customers find interacting with a digital assistant.
While larger companies are able to heavily involve their own product and software development teams in building a chatbot, smaller firms in the industry should keep their focus narrow, find the right partners and ensure they are responding to how customers are engaging with heir chatbot.

Rabab Ahsan | June 04, 2024

Artificial Intelligence, Running an SMB

We delve into two key areas where financial firms recognize SMBs' strong inclination to invest to tackle their challenges.
SMBs are investing in AI and digital payment solutions, with potential intersections, as highlighted by industry leaders in financial institutions and firms focused on SMB services.

Sara Khairi | May 24, 2024