For South Africa’s first challenger bank, conversational AI isn’t just a nice-to-have

Banking, Member Exclusive, New banks

Loyalty in banking is now fragmented: How Chime is winning the era of soft switching

• Customers are redirecting their day-to-day financial transactions elsewhere, while keeping their old accounts on the books.
• Although some banks pick up early signals yet miss the issue before it fully surfaces, fintechs and neobanks, on the other hand, see this same issue as a compounding opportunity.

Designing new products, New banks

“All those things that bug you about how you bank, we can change,” Jenius Bank’s President John Rosenfeld 

• Discover how this digital banking newcomer is creating a customer-focused experience while achieving impressive financial milestones.
• From eliminating fees to 24-hour support and comprehensive financial tools, Jenius Bank's strategy prioritizes customer confidence while developing innovative technology to serve as customers' central financial hub.

New banks

Banking Without Borders: How Lili is making US banking accessible to international SMBs

• A quarter into 2025, Lili, a small business banking platform, is exploring a more fluid approach to global expansion.
• Lili’s international move involves pulling entrepreneurs into the US SMB banking ecosystem, giving them a pathway to start and manage their businesses stateside.

New banks, Path to growth

How Grasshopper uses team building and customer acquisition strategies to catalyze its growth

• Grasshopper has recently grown its talent pool by bringing on four new executives to fill key roles in startup banking, embedded finance, product management, and SMB/SBA lending.
• We look at how team building is intertwined with Grasshopper’s growth strategy and its growth trajectory two years post-relaunch.

New banks

Stash’s new CMO, Jackie Stern on building big partnerships and the importance of simplifying products and communications in finance

• As investment service Stash matures, it's made a series of key hires in the C-suite.
• CMO Jackie Stern joins Stash as the firm works to scale its username, expand its product sets, and move into the next stage of its growth.