26 May 2020

AI Innovation, Artificial Intelligence, Banking, Member Exclusive

What Citi Sky says about the reinvention of client relationship models in wealth management

• Citi Wealth has launched Citi Sky, an AI teammate built with Google Cloud and Google DeepMind that responds and surfaces insights in real time.
• For Google DeepMind, the biggest challenge was making a non-deterministic generative AI system behave predictably.

Banking, Lending

Micro Case Study: LendingClub’s Identity Shift — When the business outgrew the brand

• LendingClub is rebranding its digital bank Happen Bank to align brand identity with its evolution to an integrated banking ecosystem.
• The bank is recalibrating its focus to a coordinated system where debt consolidation, credit score improvement, and savings accumulation work in tandem.

Data, Member Exclusive, Podcasts

How Kudos built a consumer data moat on top of credit card rewards

• Kudos started as a tool to help consumers pick the right credit card at checkout but underneath the rewards optimization is something more valuable: a data layer spanning purchase history, credit profiles, and active shopping behavior across 500,000 users.
• Co-founder and CEO Tikue Anazodo explains how that asset is now powering AI agents that negotiate your bills, match you to better financial products, and execute on your behalf.

10-Q

The Week in Market Moves

• This analysis tracks recent specific company developments and how markets responded, anchored to Thursday's close.
• Last week’s prominent moves came from Chime, Robinhood, Intuit, American Express, and Chase.

10-Q, Member Exclusive

Green Dot and the case to make financial experiences feel calmer

• Green Dot is shifting to prioritize "Cortisol UX", a philosophy that aims to absorb user stress by embedding signals into its architecture that increase predictability of interactions.
• The product team is focusing on slowing down paths such as transaction confirmations to reduce cognitive load and uncertainty.