16 November 2016

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Artificial Intelligence

How Credit Karma is blending traditional AI with embedded GenAI to create more impactful user experiences

  • With Intuit’s infrastructure behind it, Credit Karma is turning up the dial on GenAI.
  • In this exclusive, Maddie Daianu, Head of Data and AI at Credit Karma, shares what that looks like behind the scenes.
Sara Khairi | May 08, 2025
Podcasts

PayPal’s Embedded Finance Vision: Michelle Gill reveals how cash flow lending is reshaping SMB access to capital

  • Small businesses juggle over 15 tools to manage operations, diverting time from their core passions.
  • Michelle Gill, who leads PayPal's Small Business and Financial Services Group, aims to reduce this complexity through integrated solutions that help merchants reclaim their time and fuel growth.
Zack Miller | May 07, 2025
Artificial Intelligence, Banking

How Citizens Bank is building GenAI with a five-year vision, not just quick fixes

  • Krish Swamy, Citizens' Chief Data and Analytics Officer, joins the show to discuss data driven Gen AI implementation, cultural management, risk, and governance.
  • Swamy shares how the bank thinks about choosing its partners, measures ROI on AI implementations, and how a strong data infrastructure serves as the foundation for Citizens' Gen AI strategy across call centers, software development, and cloud migration.
Rabab Ahsan | May 06, 2025
10-Q, Member Exclusive

While no one was looking, Intuit has built a fintech empire

  • Intuit is making a shift from 'that tax company' into something more expansive: a full-spectrum financial operating system. It’s doing that through carefully chosen, strategic acquisitions.
  • There’s a quiet — but deliberate — transformation underway.
Sara Khairi | May 05, 2025
Artificial Intelligence

How Fifth Third uses its AI-powered chatbot Jeanie to talk smarter and, more importantly, listen better

  • Fifth Third is among the traditional banks leveraging AI via its chatbot, Jeanie, to manage customer inquiries and enhance service quality and satisfaction.
  • From the AI that fuels Jeanie to the team behind the scenes, we explore how the chatbot came to life — and where it’s headed next.
Sara Khairi | May 01, 2025
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