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Member Exclusive, Payments

How customer experience is driving the new era of payments, in four charts

Increased demand for experience-led solutions rather than products is defining a new era in the payments industry
Customer behaviour is changing, driving financial institutions towards offering new lifestyle-embedded payment methods

Iulia Ciutina | October 20, 2021

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Payments

Visa unveils its new Subscription Manager solution to simplify the complex landscape of recurring payments in the subscription economy.
Kathleen Pierce-Gilmore, Visa's global head of Issuing Solutions, provides insights into this innovative tool designed to give cardholders better control over their subscriptions.

Zachary Miller | July 18, 2024

Partner, Payments

FIs and merchants need to work on improving post-purchase interactions to build consumer loyalty and save on costs like chargebacks.
Digital receipts and subscription management are tools merchants and banks can offer their customers to help them stay on top of their finances and also save on operational costs.

Rabab Ahsan | July 17, 2024

Payments

Zachary Miller | July 01, 2024

Payments

As merchants look to deepen customer loyalty and bypass payment processing fees, a growing number of brands are launching their own branded consumer wallets and payment solutions
From coffee shops to retailers and online marketplaces, closed-loop digital wallets enable businesses to facilitate transactions directly with consumers while integrating rewards and incentives.

Zachary Miller | May 29, 2024

Member Exclusive, Payments

Strengthening its fintech partnerships enables American Express to expand the reach of Amex cards via its Agile Partnership Platform.
Amex places a strong emphasis on the payment solutions that potential partners bring to the table, seeking offerings that are not only novel but also rooted in delivering tangible value to customers, regardless of whether they operate in the B2B or B2C space.

Sara Khairi | May 15, 2024