Member Exclusive, Payments

How customer experience is driving the new era of payments, in four charts

  • Increased demand for experience-led solutions rather than products is defining a new era in the payments industry
  • Customer behaviour is changing, driving financial institutions towards offering new lifestyle-embedded payment methods
Iulia Ciutina | October 20, 2021
close

Email a Friend

How customer experience is driving the new era of payments, in four charts

 

subscription wall for TS Pro

0 comments on “How customer experience is driving the new era of payments, in four charts”

Outlier OpinionsMakers

Banking, Partner, Payments

With chargeback volume set to hit 324 million in 2028, merchants and issuers need to find a way to protect their bottom line

  • Factors like the increase in digital payments adoption are contributing to a rise in the global volume of chargebacks, and a significant chunk of this volume will reside in North America.
  • Today's story gives an industry-wise breakdown on chargebacks, and a deep dive on what strategies merchants and issuers are currently using to combat chargebacks and where they can improve.
Rabab Ahsan | April 15, 2025
Artificial Intelligence, Payments

A deep dive into how Amex’s new Frontier Research Team is using AI and ML to build better modeling solutions

  • In this deep dive, we explore the role of Amex’s newly formed Frontier Research Team — where it sits within the organization and how it helps surface emerging AI use cases.
  • We also look at the team’s learning culture, and the tools and resources that empower its data scientists to stay sharp, inquisitive, and continuously evolving.
Sara Khairi | April 10, 2025
Building a platform, Designing new products, Payments

Why Brex needed a 3.0 moment — and how the new operating model is less about code and more about vision

  • Brex entered its 3.0 phase in 2024, rebuilding its internal structure — reshaping its operating model, execution, and leadership approach.
  • We dive into why this pivot was a make-or-break moment for Brex. Over a year into Brex 3.0, its effects are coming into focus — we analyze what’s working and what needs work.
Sara Khairi | March 13, 2025
Blockchain and Crypto, Payments

How PayPal is bridging crypto and commerce through payments

  • PayPal is carving out a spot in the crypto landscape but with a calculated approach.
  • We take a closer look at PayPal’s crypto evolution, its applications, and the give-and-take of digital transactions.
Sara Khairi | February 27, 2025
Banking, Payments

It’s a ‘fintech plus’: How J.P. Morgan Payments became the bank’s $4.7B growth engine

  • J.P. Morgan Chase's payments arm is emerging as the bank's next growth engine, processing nearly $10 trillion daily while contributing $4.7 billion to revenue.
  • JPM Payments is advancing through strategic tech upgrades, AI integration, and innovative embedded banking solutions.
Sara Khairi | February 20, 2025
More Articles