Report: Building a winning small business bank

Banking, Partner, Payments

With chargeback volume set to hit 324 million in 2028, merchants and issuers need to find a way to protect their bottom line

• Factors like the increase in digital payments adoption are contributing to a rise in the global volume of chargebacks, and a significant chunk of this volume will reside in North America.
• Today's story gives an industry-wise breakdown on chargebacks, and a deep dive on what strategies merchants and issuers are currently using to combat chargebacks and where they can improve.

Partner, Podcasts

How Citi is enabling banks to drive growth and remain competitive in a 24/7 world

• Aashish Mishra, Citi's Global Head for Banks sales, discusses how traditional banks can compete with fintechs in a 24/7 banking world through improved cross-border payment experiences and real-time banking solutions.
• Digital assets and blockchain technology are transforming cross-border payments, with Citi's Token Services enabling real-time liquidity movement between global branches without requiring clients to invest in complex technology implementations.

Banking, Business of Fintech, Creating win-win partnerships, Partner, Podcasts

“We want this to be a long term relationship, minimum 5-10 years”: Citi’s Chafic Haddad on how the bank chooses fintech clients and builds evolving partnerships

• Citi's Global Head of Fintech Sales Chafic Haddad, shares insights on the bank's fintech strategy, revealing how the bank prioritizes partnering for the long term.
• He shares how Citi enables fintechs to expand beyond home markets, plays the role of both provider and co-creator, and leverages its network across 90+ countries.

Banking, Embedded Finance, Partner, SMB Finance

How embedded payroll can help banks build stronger SMB relationships

• Gusto Embedded's research shows that 70% of SMBs use multiple providers for financial services while maintaining a primary bank for core functions.
• FIs can close this gap by offering embedded value-added services like payroll. Collaborating with providers like Gusto Embedded can enable FIs to offer an end-to-end payroll solution to their clients.

Artificial Intelligence, Banking, Innovation, Partner, Podcasts

Temenos CPTO Barb Morgan on measuring ROI, step by step modernization, and AI-enabled banking

• Temenos CPTO Barb Morgan reveals how financial institutions are shifting from viewing AI as just a chatbot solution to embracing it as a collaborative "side-by-side agent" that enhances human interactions while navigating complex regulatory requirements.
• The conversation delves into how banks are finding success with modernization by taking a modular approach rather than complete overhauls and how codesigning approaches aid in building more bank-centric products and processes.