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‘PPP may end up being the straw that breaks the camel’s back’: Small businesses increasingly turn to smaller banks and fintechs during the pandemic
- SMBs are finding larger banks busy servicing larger clients rather than their applications for government aid.
- Smaller banks and fintechs are attracting new customers with technology and a stronger orientation toward service.
The big banks failed America’s small businesses. Community banks have been there for small business owners during COVID-19, and long before. The benefits that they bring to communities around the country are only heightened during times of crisis. The next challenge for community banks is to foster these new relationships and make it easy for SMBs to migrate more of their business digitally. This is a huge opportunity to truly gain back market share that shouldn’t go to waste.