The Customer Effect

Inside Bank of America’s mobile-financing strategy for small businesses

  • No matter how easy or even pleasant technology makes everyday tasks, people will always want at least the option to call on human help, at least according to Bank of America view
  • B of A just enabled small business loans over the mobile banking app, but small business head Sharon Miller said the announcement is really about its overall vision to combine technology and customer service
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Inside Bank of America’s mobile-financing strategy for small businesses

 


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The Customer Effect

The great Gen Z + financial services podcast recap

  • We had some great people join us to talk about Gen Z and financial services on the Tearsheet podcast over the past few months.
  • Now we are rewinding the tape to explore what leaders from Capital One, Bank of America, Greenlight, Klarna, and more had to say on the topic.
Rabab Ahsan | January 17, 2024
Member Exclusive, The Customer Effect

What financial goals are Americans prioritizing as they kick off 2024?

  • Breaking from the norm, this year's resolutions prioritize financial goals over the usual focus on healthy eating and exercise.
  • While overcoming debt continues to be a primary focus of consumers, they are currently tackling the ongoing challenges of commencing the new year on more sound financial footing.
Sara Khairi | January 03, 2024
Podcasts, The Customer Effect

How Gen Z likes to get paid with Amex, Wise, and DailyPay

  • Does Gen Z have different preferences and behaviors when it comes to getting paid?
  • In this episode of the podcast, we explore topics such as cross-border remittances, early wage access, and the evolving landscape of financial technology and services for Gen Z.
Zachary Miller | December 06, 2023
The Customer Effect

Gen Z’s relationship with money is complicated: New research on Gen Z’s debt, investments, and financial literacy

  • Gen Z's relationship with finance is complicated. Some of their habits make them seem wise beyond their years and others.. not so much.
  • 41% of Gen Z report having $2000 in debt or lower. At the same time 19% are unaware of their credit scores.
Rabab Ahsan | November 01, 2023
The Customer Effect

‘We don’t make that much money on them’: The opportunities and gaps in banking with Gen Z

  • While Gen Z is estimated to have $360 billion in disposable income, only 33% of them are using a financial provider. 
  • David Donovan, EVP of Publicis Sapient, talks about the opportunity Gen Z represents for FIs and why they are failing at capturing the demographic's attention.
Rabab Ahsan | June 30, 2023
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