Modern Marketing

The Customer Effect

National Funding moved its contact center to the cloud to create a better customer experience

March 03, 2017
The Customer Effect

Inside the Royal Bank of Canada’s machine-learning labs

March 02, 2017
The Customer Effect

How Kasisto avoids the financial chatbot fatigue

March 01, 2017
The Customer Effect

Inside blockchain’s simmering war of semantics

February 28, 2017
The Customer Effect

Explainer: How neural networks are changing credit scores

February 27, 2017
The Customer Effect

How banks are using Watson

February 24, 2017
The Customer Effect

Why banking’s ‘omnichannel’ dreams haven’t become reality

February 23, 2017
The Customer Effect

Inside USAA’s new 120-person Austin design studio

February 22, 2017
The Customer Effect

Why Amazon buying Capital One isn’t such a crazy idea

February 21, 2017
The Customer Effect

Why big banks are helping financial tech startups

February 21, 2017