Tearsheet’s top 10 articles of 2018

Banking, Innovation

Technology as the hero and the anti-hero in the quest of building products for Gen Z

• We often think of technology as a driver for innovation in the financial industry. The word “technology” is in some ways synonymous with new and better. But not all technology pushes the envelope further for FIs. 
• We look at the cross-section of the industry to see how different FIs are navigating the question of technology in different areas such as retail, SMBs, and payments.

Innovation

Diving into Plaid’s new Identity Verification experience

• Plaid has expanded its functionality in the identity space.
• The company just launched a new identity verification experience that models the familiar one-click checkout process.

Innovation

Truist has a new digital assistant – could it be the best one yet?

• Truist’s new digital agent is built to cater to more than 100 queries, ranging from basic questions about account management to more complex inquiries about financial wellbeing.
• The digital assistant allows consumers to easily access human agents if need be, and works on cutting down the cognitive load for both customers and teammates.

Innovation, Member Exclusive

Slack and Salesforce launch industry-specific digital solutions – what’s in it for FIs?

• Slack and Salesforce have built solutions to help their customers make the most of their digital tools.
• How will these solutions benefit financial firms?

Innovation

How business process automation could make FIs more agile

• Rather than taking away jobs, automation has the capability to increase job satisfaction and make things go faster for everybody involved.
• The road to fully automated business processes is winding and long. However, firms that focus on employees' needs and deliver easy-to-use interfaces have a head start.