‘I hope I’m wrong!’: 5 predictions for 2019 from KPMG’s head of U.S. fintech, Safwan Zaheer

Artificial Intelligence, Innovation

Generative AI in Finance: A Team Member or a Tool?

• Generative AI is transforming industries like finance by streamlining data analysis, boosting creativity, and accelerating professional learning.
• To harness AI's power effectively, financial institutions should establish clear guidelines and training to mitigate the risks of over-reliance on this technology and improve its reliability.

Culture and Talent, Innovation

Mastercard’s CTO of Operations answers what it means to be a CTO today in financial services and how to catch the right wave in tech

• Technology has become central to how financial services operate and this has put a spotlight on the role of the CTO.
• Dive into how Mastercard's CTO, Operations, George Maddaloni approaches building new tech and what impact does he think tech has on the organization.

Banking, Innovation

Technology as the hero and the anti-hero in the quest of building products for Gen Z

• We often think of technology as a driver for innovation in the financial industry. The word “technology” is in some ways synonymous with new and better. But not all technology pushes the envelope further for FIs. 
• We look at the cross-section of the industry to see how different FIs are navigating the question of technology in different areas such as retail, SMBs, and payments.

Innovation

Diving into Plaid’s new Identity Verification experience

• Plaid has expanded its functionality in the identity space.
• The company just launched a new identity verification experience that models the familiar one-click checkout process.

Innovation

Truist has a new digital assistant – could it be the best one yet?

• Truist’s new digital agent is built to cater to more than 100 queries, ranging from basic questions about account management to more complex inquiries about financial wellbeing.
• The digital assistant allows consumers to easily access human agents if need be, and works on cutting down the cognitive load for both customers and teammates.