Bank of America trains its 200,000+ teammates on Gen AI by teaching accountability and critical thinking first, deliberately leaving out tokens and technical details.
Role-specific learning pathways, AI conversation simulators, and a network of AI Champions give employees a safe place to build skills and ease concerns about their careers. Success is measured by whether learning changes how people work and shows up in business outcomes.
Banks are finding new ways to deepen customer relationships, from Live Oak’s industry specialization and Stifel’s relationship-led venture banking to SoFi’s stablecoin settlement and Nubank’s push into banking infrastructure.
The common thread is owning a piece of the financial relationship that is hard to displace, whether through expertise, relationships, infrastructure, or regulated banking rails.
Nubank just launched in the U.S. with 3.50% savings, a no-fee credit card, and free international transfers, its bid to crack the toughest banking market.
The purple card conquered Brazil by ditching fees and serving millions banks ignored. Now Nubank bets that the playbook works on Americans too.
