Banking

‘The dirty little secret is that most of these companies’ customers are not active users’: Ahon Sarkar, GM of Helix by Q2, on personalization

  • Personalization has become a catchphrase in banking, but few banking products actually make good on this promise.
  • Ahon Sarkar, General Manager of Helix by Q2 is adamant that the core of a truly personalized product is rooted in human-centric design.
Rabab Ahsan | June 26, 2023
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‘The dirty little secret is that most of these companies’ customers are not active users’: Ahon Sarkar, GM of Helix by Q2, on personalization

 

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Artificial Intelligence, Banking, Designing new products, Innovation, Partner

The call for Gen AI and why banks are slow to answer it

  • While fintechs are rolling out AI-driven tools for wealth management and tax planning, banks remain cautious, focusing on internal productivity rather than customer-facing products.
  • Apart from the compliance hurdles banks may be facing when it comes to deploying Gen AI, another reason for their slow movement may be the perceptions of their core consumer segment.
Rabab Ahsan | November 26, 2024
Banking, Partner, SMB Finance

The Future of Small Business Banking: Insights from Industry Leaders

  • Dive into the major themes related to SMB finance that dominated the discussions at this year's The Big Bank Theory Conference held in New York.
  • Executives from Mastercard, Truist, US Bank, Citizens, and Gusto explore how companies can build more powerful SMB strategies by centering communities and technology.
Zack Miller | November 20, 2024
Artificial Intelligence, Banking, Culture and Talent

Small bank, big moves: How a Maine-based bank is bringing over a thousand employees on its AI journey

  • Bangor Savings Bank is building employee skills in AI and data fluency, creating a workforce ready for the AI era and countering fears of job displacement.
  • The bank is using social learning, and role-based training to upskill its employees, as well as build a better foundation for its future initiatives.
Rabab Ahsan | November 05, 2024
Banking, Podcasts, SMB Finance, TBBT Conference 2024

‘If banks are only investing in the experience layer but the foundational tech is archaic, we’re going to have a hard time creating integrated experiences’: U.S. Bank’s Scott Beyer 

  • How can FIs simplify the financial challenges for SMBs, freeing them to focus on growth without getting bogged down by banking tasks?
  • Scott Beyer, Head of Business Banking Digital Experiences at U.S. Bank, outlines key strategies, with technology as a foundational element, that FIs can implement to address these issues.
Sara Khairi | November 01, 2024
Banking, Banking as a service, Creating win-win partnerships, Embedded Finance

The embedded finance playbook: Partner banks need quality not quantity 

  • As consumer demand grows, sponsor banks—especially smaller ones—face intensified FDIC enforcement actions on third-party relationships.
  • By prioritizing a "quality over quantity" mindset, Grasshopper Bank is navigating complex regulatory demands while realizing embedded finance growth.
Rabab Ahsan | October 29, 2024
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