Banking

5 takeaways for financial firms targeting Gen Z consumers

  • As consumers, Gen Zers are proving themselves to be quite different from previous generations.
  • Steez is a deep dive into the unique financial demands and preferences of this emerging generation of adults, to help financial institutions understand how best to serve them.
Lindi Miti | January 25, 2023
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5 takeaways for financial firms targeting Gen Z consumers

 

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Banking, Member Exclusive

“Collections is not something that you do to somebody. Collections only works when it’s collaborative”: Jeoffrey Begin, Head of US Collections at BMO

  • Jeoffrey Begin, Head of US Collections at BMO details how the bank has changed its focus in Collections away from a single transaction and towards the customer.
  • The customer-centric approach to Collections allows the bank to build consumers' financial health but it also requires them to be responsive to changes in their behavior due to factors such as technology.
Rabab Ahsan | May 01, 2024
Payments, SMB Finance

SMBs are increasingly opting for real-time payments, leaving credit cards behind as their preferred choice

  • Healthcare SMBs are increasingly turning to RTP payments for A2A transfers, surpassing credit cards and checks in usage over the past year.
  • As healthcare provider businesses increasingly integrate instant payments, two notable factors stand out that shape the adoption and usage of real-time payment rails across this sector.
Sara Khairi | May 01, 2024
Banking, SMB Finance

U.S. Bank’s Shruti Patel on the future of SMBs and how the bank is positioning itself to align with their needs

  • U.S. Bank's Shruti Patel explains how the firm is adapting its approach to serve the evolving needs of SMBs in the coming months.
  • "I am really excited about several product launches we have planned for this year... they will bring to life our strategy to deliver a fully integrated suite of banking + payments + software solutions for our clients.”
Sara Khairi | April 24, 2024
Banking, Innovation

Technology as the hero and the anti-hero in the quest of building products for Gen Z

  • We often think of technology as a driver for innovation in the financial industry. The word “technology” is in some ways synonymous with new and better. But not all technology pushes the envelope further for FIs. 
  • We look at the cross-section of the industry to see how different FIs are navigating the question of technology in different areas such as retail, SMBs, and payments.
Rabab Ahsan | April 19, 2024
Banking, Financial Education

How Capital One and Bank of America are tackling gaps in financial literacy for consumers and women entrepreneurs

  • April marks Financial Literacy Month. While financial education was once overlooked, there is now an increased dialogue surrounding this topic as firms are exploring unconventional methods to capture consumers' interest in financial education as a starting point.
  • We take a look at how Capital One is zeroing in on financial education for consumers of all ages, while Bank of America has recently entered into a new partnership to promote financial literacy among women entrepreneurs.
Sara Khairi | April 17, 2024
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