Krish Swamy, Citizens' Chief Data and Analytics Officer, joins the show to discuss data driven Gen AI implementation, cultural management, risk, and governance.
Swamy shares how the bank thinks about choosing its partners, measures ROI on AI implementations, and how a strong data infrastructure serves as the foundation for Citizens' Gen AI strategy across call centers, software development, and cloud migration.
Fifth Third is among the traditional banks leveraging AI via its chatbot, Jeanie, to manage customer inquiries and enhance service quality and satisfaction.
From the AI that fuels Jeanie to the team behind the scenes, we explore how the chatbot came to life — and where it’s headed next.
In an era where companies are quickly embracing AI, Grasshopper Bank is integrating it thoughtfully, emphasizing accuracy over speed.
With a particular emphasis on generative AI, Grasshopper is applying AI in areas where it can add tangible value without replacing human judgment. We break down how.
