Sometimes a bank chooses to build a feature that sets the tone for the industry. Today's story is a case study into such a case, where Bank of America's Hari Gopalkrishnan dives into how the bank developed its digital assistant and how its role has expanded over the years.
On the show, Hari dives into the challenges the firm faced when building Erica and then takes his sights to the future, giving us a never-before-seen look at how one of the biggest banks in the industry is thinking of Gen AI.
We often focus on chatbots built by banks and financial firms, but today, we explore the engines driving chatbot interactions and platform automation.
Banks typically turn to GPT-4 for LLM solutions, but a potential rival is emerging. San Francisco’s Writer, a gen AI company, is pushing forward in enterprise AI with domain-specific LLMs like Palmyra Fin.
Public, Acorns, and Copper Banking demonstrate how fintech companies are expanding their digital presence and engagement through apps.
From AI-powered global investment-related tools to gamified rewards and kid-focused financial products, these companies are reimagining how to maintain user engagement and drive long-term growth.
Temenos CPTO Barb Morgan reveals how financial institutions are shifting from viewing AI as just a chatbot solution to embracing it as a collaborative "side-by-side agent" that enhances human interactions while navigating complex regulatory requirements.
The conversation delves into how banks are finding success with modernization by taking a modular approach rather than complete overhauls and how codesigning approaches aid in building more bank-centric products and processes.
Publicis Sapient CEO, Nigel Vaz, shares how AI is reshaping finance, from wealth management to mortgage lending.
Vaz highlights how banks with strong data foundations are outpacing competitors—accelerating digital transformation, cutting costs, and unlocking new growth opportunities.
