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Artificial Intelligence, Member Exclusive, The Customer Effect

How to build a chatbot: Lessons from Bank of America, Klarna, and Lili

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Artificial Intelligence, Running an SMB

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Artificial Intelligence, Member Exclusive

Letter from the editor: Some thoughts on AI and financial services

  • Beyond the hype of AI, will banks really be able to harness any of the new tools to improve customer experiences and products?
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Zachary Miller | February 02, 2024
Artificial Intelligence, Banking

How technology may be able to do some heavy lifting for banks in 2024

  • A confluence of macroeconomic factors and technological innovations like Gen AI may lead to some important changes in the world of banking.
  • If the current proof of concepts are any indication, Gen AI will impact how banks deal with policy changes, legacy infrastructure and impact their bottom line through dynamic pricing.
Rabab Ahsan | January 18, 2024
Artificial Intelligence

Look back and move forward: Gen AI trends and takeaways

  • Gen AI is shiny, new, and promising, but for most of last year, the technology has been unable to find its way into deployment and is currently in the testing and ideation phase in banking.
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Rabab Ahsan | January 12, 2024
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