7 examples showing the power of banking APIs

Artificial Intelligence

PayPal’s play for agentic commerce: Making AI shopping work for Main Street

• PayPal is building infrastructure to connect merchants to AI shopping platforms like ChatGPT and Gemini through a single integration, positioning itself as the layer between commerce and conversational AI.
• The company argues this could level the playing field for small merchants by shifting discovery from ad-driven search to AI recommendations based on product fit.

Artificial Intelligence, Partner

Temenos embeds AI at the core, not just around it ft. CPO Sai Rangachari 

• In a sector where AI is promising a significant leap forward, financial institutions demand speed — with safety. Temenos has a track record of innovation  and the customer trust to bring AI into the core of banking. 
• In this episode, CPO Sai Rangachari discusses why traditional technology providers are in a better position to help banks integrate AI than fintechs, how Temenos’ AI strategy could change the way we experience retail banking, and where he sees traditional providers’ competitive advantage.

Artificial Intelligence

Why 70% of banks don’t report the outcomes of Gen AI deployments 

• Major banks like Bank of America, Citizens, and JPMorgan are actively deploying Gen AI tools for employee productivity, but nearly 70% of AI use cases don't have any reported outcomes or measurable ROI.
• The lack of results stems from difficulty separating Gen AI progress from overall growth, challenges in mapping cost impacts from internal efficiency gains, and an inability to translate the AI hype into consumer and societal impact.

Artificial Intelligence, SMB Finance

How Intuit is designing embedded AI agents in QuickBooks to serve SMBs

• Traditional automation has helped with repetitive tasks, but often falls short when workflows get complex or unpredictable. In addition, key data remains siloed.
• Intuit is tackling this issue by embedding AI agents directly into QuickBooks, supporting core functions like payments, accounting, finance, and customer support to better serve SMBs.

Artificial Intelligence, Banking, Member Exclusive

How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees

• Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
• Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.