Sometimes a bank chooses to build a feature that sets the tone for the industry. Today's story is a case study into such a case, where Bank of America's Hari Gopalkrishnan dives into how the bank developed its digital assistant and how its role has expanded over the years.
On the show, Hari dives into the challenges the firm faced when building Erica and then takes his sights to the future, giving us a never-before-seen look at how one of the biggest banks in the industry is thinking of Gen AI.
We often focus on chatbots built by banks and financial firms, but today, we explore the engines driving chatbot interactions and platform automation.
Banks typically turn to GPT-4 for LLM solutions, but a potential rival is emerging. San Francisco’s Writer, a gen AI company, is pushing forward in enterprise AI with domain-specific LLMs like Palmyra Fin.
Citi's Global Head of Fintech Sales Chafic Haddad, shares insights on the bank's fintech strategy, revealing how the bank prioritizes partnering for the long term.
He shares how Citi enables fintechs to expand beyond home markets, plays the role of both provider and co-creator, and leverages its network across 90+ countries.
Gusto Embedded's research shows that 70% of SMBs use multiple providers for financial services while maintaining a primary bank for core functions.
FIs can close this gap by offering embedded value-added services like payroll. Collaborating with providers like Gusto Embedded can enable FIs to offer an end-to-end payroll solution to their clients.
J.P. Morgan Chase's payments arm is emerging as the bank's next growth engine, processing nearly $10 trillion daily while contributing $4.7 billion to revenue.
JPM Payments is advancing through strategic tech upgrades, AI integration, and innovative embedded banking solutions.
