Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.
Financial disharmony costs organizations $100 million annually as money struggles to flow seamlessly through trading, banking, and payment systems, with cyberthreats driving a third of losses.
FIS CTO Firdaus Bhathena and Oxford Economics' Margaux McLoughlin discuss strategic solutions including AI integration, enhanced training, and industry partnerships to address the growing harmony gap in financial services.
Always strapped for cash and with their owners juggling multiple responsibilities at once, small businesses increasingly adopt vertical SaaS platforms to run their operations, the demand for integrated banking, payments, and lending solutions continues to accelerate.
Tune in to hear us plot the market shift from embedded payments to lending, underwriting challenges for thin-file customers, and strategic partnership models that create comprehensive solutions for small businesses along with two case studies from Relay and Tilled.
SMB customers need more than just the traditional checking account from their banks, firms that want to capture and retain SMB customers need to go further and build products that help make running an SMB easier.
On the show today, Mark Valentino, President of Business Banking at Citizens, and Taira Hall, EVP and Head of Enterprise Payments at Citizens, join to talk about how the bank aiming to become a command center for SMB owners.
Banks struggle with AI adoption due to outdated data systems and cultural resistance; Temenos' Barb Morgan addresses these foundational challenges.
Morgan talks about how Temenos is helping the industry in evolving towards gradual AI deployment, market-centric innovation, and customer-driven product development approaches.
