30 Oct 2019

10-Q, Member Exclusive

What’s going on at Block?

• Block is under the legal microscope, adding to a series of investigations the firm has faced in recent years.
• Considering these circumstances, the question emerges: How Dorsey can adeptly navigate a host of challenges while simultaneously propelling business growth.

Banking

Fewer branches and loan products are amplifying customer turnover for CUs

• Despite the rise in digital banking adoption, consumers are reluctant to entirely abandon traditional brick-and-mortar branches and face-to-face interactions, particularly those who primarily use CUs for their financial needs.
• CUs may risk losing customers, though, to banks that often have more branches and ATM networks, better online and mobile app technologies, and a wider range of products.

Announcement

Tearsheet’s 2024 The Big Bank Theory Awards are open

• Tearsheet's TBBT Awards celebrate the top companies and products in banking and embedded finance.
• Last year's winners include firms like Evolve Bank & Trust, Upgrade, Marqeta, and BMTX.

Accessibility

How a dinner table conversation led to BofA’s Support Services division made of neurodivergent employees

• 85% of people with autism in America are unemployed. Banks have a part to play in changing this, as employers of 2 million people across America.
• Mark Feinour, Executive Director of Support Services at Bank of America, dives into the story of Support Services and his own journey within the function which provides a workplace for neurodivergent employees.

Payments, SMB Finance

SMBs are increasingly opting for real-time payments, leaving credit cards behind as their preferred choice

• Healthcare SMBs are increasingly turning to RTP payments for A2A transfers, surpassing credit cards and checks in usage over the past year.
• As healthcare provider businesses increasingly integrate instant payments, two notable factors stand out that shape the adoption and usage of real-time payment rails across this sector.