Digiday

10-Q, Member Exclusive

While no one was looking, Intuit has built a fintech empire

• Intuit is making a shift from 'that tax company' into something more expansive: a full-spectrum financial operating system. It’s doing that through carefully chosen, strategic acquisitions.
• There’s a quiet — but deliberate — transformation underway.

Artificial Intelligence

How Fifth Third uses its AI-powered chatbot Jeanie to talk smarter and, more importantly, listen better

• Fifth Third is among the traditional banks leveraging AI via its chatbot, Jeanie, to manage customer inquiries and enhance service quality and satisfaction.
• From the AI that fuels Jeanie to the team behind the scenes, we explore how the chatbot came to life — and where it’s headed next.

Keys to growth

Inside the playbook: How top finance and fintech brands navigate uncertain markets

• Financial brands reveal how they balance responsiveness with restraint while staying anchored to core missions during market turbulence.
• These leaders share tactics that leverage uncertainty into opportunities for building deeper audience and consumer trust.

Podcasts

Venture Capital’s shift from consumer fintech to infrastructure ft. Ryan Falvey

• Venture capital is pivoting from consumer fintech to infrastructure investments as the market matures, as Ryan Falvey's Restive participates in this strategic shift
• Financial startups now face a new reality where compliance, backend capabilities, and contextual integration matter more than flashy consumer-facing applications.

Designing new products, Member Exclusive, New banks

“All those things that bug you about how you bank, we can change,” Jenius Bank’s President John Rosenfeld 

• Discover how this digital banking newcomer is creating a customer-focused experience while achieving impressive financial milestones.
• From eliminating fees to 24-hour support and comprehensive financial tools, Jenius Bank's strategy prioritizes customer confidence while developing innovative technology to serve as customers' central financial hub.