Breaking down PayPal’s Q4 earnings: The hits and misses
- PayPal reported its earnings for the final quarter of 2023 with a solid 9% increase in Q4 revenue, reaching $8.0 billion
- While the earnings reflected a profitable growth trajectory and beat expectations, the 2024 guidance fell short of analysts' expectations.
![Breaking down PayPal’s Q4 earnings: The hits and misses](https://tearsheet.co/wp-content/uploads/2023/02/10Q.png)
Wins and areas for improvement went hand in hand.
by SARA KHAIRI
As PayPal charts its course, it rides a roller coaster of experiences, new product feature rollouts, layoffs, and earnings fluctuations.
Last week, the payments firm reported its earnings for the final quarter of 2023 with a solid 9% increase in Q4 revenue, reaching $8.0 billion, while FY 2023 revenue climbed 8% to $29.8 billion. The company encountered obstacles, too, such as a 2% decline in active accounts and a 1% decrease in transaction margin dollars to $13.7 billion over the course of the full year.
A couple of weeks before reporting its financial results, PayPal unveiled upgrades to its services, including AI-driven personalizations and checkout experiences for merchants and consumers – something it has been working on for a while.