Banking
- Banks are finally moving beyond "digital-first" to "experience-first" strategies, with successful institutions reducing business onboarding from weeks to minutes.
- The secret sauce isn't bigger tech budgets but teams who understand customer frustration firsthand, building empathy-driven solutions that create "moments of magic" rather than just digitizing existing processes.
Rabab Ahsan | July 09, 2025
4dFI global fintech podcast,
Podcasts
- While attention focuses on Western fintech markets, the most transformative innovations are emerging in Latin America, where countries like Brazil have built instant payment systems surpassing developed markets.
- Wise's Nadia Costanzo explains how the company captured 25% of Brazil's cross-border market through bank partnerships, revealing a collaborative model reshaping finance.
Zack Miller | July 09, 2025
Artificial Intelligence,
Banking,
Member Exclusive
- Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
- Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.
Rabab Ahsan | July 08, 2025
Embedded Finance,
Member Exclusive
- The KeyBank-Qolo alliance reflects an evolution in how banks and fintechs can co-create value through deeper integration.
- We break down their partnership mechanics and what makes it effective.
Sara Khairi | July 03, 2025
Artificial Intelligence,
Lending
- Small business lending represents the last major frontier for AI transformation in financial services.
- Visa's Jonathan Kolozsvary and Uplinq's Patrick Reily explore how AI lending officers are using transaction data to unlock capital for underserved businesses.
Zachary Miller | July 01, 2025
