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Shocking news: Mobile payments aren’t growing
- At the Money 20/20 conference, Accenture presented its 2016 North America Digital Payments survey.
- The consulting firm found zero percent growth in mobile payments users at POS.

At this years Money 20/20 conference, Accenture presented its 2016 North America Digital Payments survey. The annual report used data from 4000 consumers in North America, tracking how they pay.
The report discusses how payments are becoming mainstream, which players are setting themselves up to be industry leaders, and the future of digital payments.
“Making payments is part of consumers’ everyday lives," the author writes. "Before long, making digital payments will be too. Because after years of steady momentum, digital payments is on the verge of becoming mainstream—and there’s no turning back.”
But at the end of a section discussing the momentum of digital payments, Accenture threw in a tiny finding:
"Even so, the use of mobile payments at the point of sale, which represents a significant portion of transaction volumes, is limited. Just 19 percent of consumers pay in store with their phones like last year."
Read that line again: "Just 19 percent of consumers pay in store with their phones like last year." For those lacking a degree in awkward language translation, here is a visual representation of the sentence: