Financial services is getting better at building and selling technology to itself, but that doesn’t necessarily mean customers are getting better experiences.
Innovation through partnerships and new products should help customers get things done faster, easier, or more effectively.
Gen Z is raising the bar for treasury, expecting payment visibility, transparency, and control to keep pace with real-time money movement.
Citizens is modernizing banking connectivity, but instant payments also demand earlier fraud checks and better information-sharing across banks, fintechs, and payment providers.
Pathward was named Partner Bank of the Year at the Tearsheet Big Bank Theory Awards 2026.
Will Sowell, Chief Customer Officer at Pathward, discusses what fintechs need from a bank partner today, balancing innovation with risk and compliance, and how Pathward is adapting to market changes.
