Switching providers for SMBs was once about pricing, but now it's equally driven by the need for better digital solutions.
Chris Ward, Head of Enterprise Payments at Truist Financial Corporation, addresses this shift at Tearsheet's The Big Bank Theory Conference, recently held in New York.
Explore how Citizens is getting closer to the needs and wants of SMB owners by focusing on gathering feedback through surveys and its bankers.
This feedback informs how Citizens builds its products and finetunes its experiences as well as the bank's strategies that focus on catering the SMB owner as a human being, not just a customer.
with the UK's landscape for mobile and digital banking services coming into focus, major international institutions like JPMorgan Chase are capitalizing on the opportunity and entering the UK market.
The task now facing UK neobanks is to sustain their momentum in an evolving market where competition grows stronger and customer demands become sharper.
Generative AI is transforming industries like finance by streamlining data analysis, boosting creativity, and accelerating professional learning.
To harness AI's power effectively, financial institutions should establish clear guidelines and training to mitigate the risks of over-reliance on this technology and improve its reliability.
