Benjamin Mercier

Banking, Partner

The adaptability advantage: Why future-ready banks build for change while others just keep building

• Conversations at Temenos Regional Forum Americas 2025 revealed that banking is shifting from fixed systems to adaptable platforms, with competitive advantage now coming from continuous evolution rather than periodic overhauls.
• Industry leaders discuss co-creation models, progressive modernization, and how ecosystem partnerships are reshaping banking technology implementation strategies.

Member Exclusive, The Quarterly Review

The Quarterly Review: How Zelle’s GM Denise Leonhard scaled beyond $1 trillion through customer growth and 2,300+ financial institution partnerships

• Denise Leonhard, GM of Zelle, is back to report that her aim to help Zelle go beyond the $1 trillion mark in transaction volume has been achieved.
• Leonhard breaks down how systematically improving security and reliability as well as focusing on high-value use cases has allowed the firm to become more of a mainstay in consumers and SMBs financial lives.

10-Q, Member Exclusive

From payment processor to commerce platform: PayPal’s new card launch tells a bigger story

• PayPal is rolling out a new physical card that brings its PayPal Credit offering into brick-and-mortar stores.
• We take a closer look at how its launch signals PayPal’s broader shift from a payment processor to a commerce platform.

Banking as a service, Embedded Finance, Member Exclusive

A closer look at Citi’s strategy for growing its TTS business in the 2025 BaaS landscape

• Citi continues to build infrastructure through API-driven solutions and deeply integrated partnerships — a strategy that has proven to be a reliable growth engine and a core pillar of the bank’s long-term vision.
• We look at how its Treasury and Trade Solutions (TTS) division is playing a central role in expanding the bank’s footprint in Banking-as-a-Service (BaaS).

Partner Content, SMB Finance

How do you bank the ‘chief everything officer’? KeyBank’s Mike Walters on how SMB customer relationships are shifting from transactions to advice

• KeyBank is transforming SMB banking by becoming a "consultative partner" that eliminates internal silos and follows revenue flows through entire business operations to solve time poverty for "chief everything officer" business owners.
• Learn how KeyBank's President of Business Banking Mike Walters, is expanding beyond traditional banking into strategic advisory services, helping clients optimize operations and sticky business relationships.