Member Exclusive, Podcasts

‘Unleashing a chatbot on a customer is not improving an experience’: Clickatell’s Pieter de Villiers on the future of chat banking

  • Clickatell started 20 years ago with an early SMS API.
  • The company is an important player in the emerging chat banking space.
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‘Unleashing a chatbot on a customer is not improving an experience’: Clickatell’s Pieter de Villiers on the future of chat banking

 


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